Le Meas Executive Search
are delighted to partner with a rapidly growing Life Assurance company to hire an Operations Manager to their Dublin operation.
Key Responsibilities:
* Develops and continuously improves the operational processes required to administer all retirement products, including non-standard PRSAs, PRBs and ARFs.
* Ensure the administration system continues to support the full spectrum of potential pension activities.
* Stays ahead of evolving trends in the Irish pensions market, and interprets and implements any regulatory change.
* Anticipates future pension needs of the business and customers to identify high-impact change solutions.
* Develops and maintains strong, collaborative relationships with financial advisors and external pension providers to facilitate efficient pension transfers and service delivery.
* Oversee the pensions service provided by customer service outsource providers to ensure that the service levels and quality standards are consistently met.
* Is responsible for the delivery of high quality training plans to ensure there are sufficient resources with the necessary experience and expertise to deliver superior pension customer service and achieve desired business outcomes.
* Responsible for ensuring the delivery of regulatory reporting such as the PRSA schedule A&B report, and leading the Operational inputs into the PRSA Annual Determination.
* Consider the interests of the customer in all operational activities and embed a culture of striving for superior customer satisfaction in the team.
* Manage projects relating to their specialist business area which may involve co-ordinating the work of a small team.
Required Qualifications & Experience:
* Qualified QFA or RPA
* Considerable relevant experience within the Pensions & Insurance industry
* Excellent customer service focus.
* Strong analytical reasoning, problem solving and decision-making skills.
* Strong interpersonal and communication skills to be able to lead, influence and collaborate across teams and functions.
* Deep understanding of the Irish regulatory environment and best practices in pensions administration.
*Our client do not support visa sponsorship, to apply you must hold a valid Stamp 4 / 1G Spousal visa or a European / Irish passport*
If you have the relevant experience and would like to learn more please submit a CV through LinkedIn or to