Customer Support Advisor
Location: Tallaght (hybrid working, full-time onsite during training, later transitioning to hybrid)
Start Date: July 14th
Contract Duration: 6 months
Salary: €29,000 per annum
Working Hours: Monday - Friday (09:00 - 17:00)
Cpl is a proud Talent Partner to Bank of Ireland. We have been a trusted partner in delivering engaged and committed people to support Bank of Ireland’s promises to their customers. We provide full training and ongoing support to ensure your success in this role. Our environment is customer-focused, inclusive, and supportive of your career development.
What the role is about:
1. Provide best-in-class customer service and clear solutions to customer queries
2. Perform your role to the professional standards expected of a leading contact centre
3. Work towards achieving individual performance objectives
4. Contribute positively to your team and support colleagues
5. Ensure compliance with all regulatory, operational, and administrative procedures
6. Embrace personal development and achieve required competency levels
Role requirements:
1. Excellent team player with energy and commitment to goals
2. Customer service experience with a strong customer focus
3. Strong interpersonal and communication skills
4. Flexible, energetic, and innovative approach to work; adaptable to change
5. Self-motivated with the ability to meet targets
6. Excellent problem-solving skills with attention to detail
Desirable qualifications, skills, & experience:
1. Experience in a phone-based role
2. Strong IT skills, including Microsoft products
Benefits of being a Cpl colleague onsite:
1. Competitive starting rates and hours
2. Engaged onboarding and training
3. Support from APA/QFAs
4. Dedicated Employee Assistance Program (EAP)
5. Bike to Work scheme
6. Travel tax incentives
7. Diverse and inclusive culture
8. Remote, hybrid, and on-site opportunities (subject to role)
9. Flexible hours (subject to role)
10. Access to internal CareersLab and soft skills training
Thank you for your interest. You may also send your cover letter directly to buse.koc@cpl.ie.
Cpl is committed to diversity and inclusion, welcoming applications from all individuals, including those with additional needs or taking time out for family or caring responsibilities. Recognized as a Gold Medal employer for Diversity & Inclusion and ranked 5th Best Large Workplace in Ireland by Great Place to Work.
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