WANTED: my client is looking to hire a Business Consultant / Analyst with a background in transformation, change, or digital practice related work. They are building out a new in class consulting function here in Dublin so this is a great time to get onboard.A leading consultancy is seeking a Business Analyst to join its dynamic and growing Customer & Digital practice. This is a unique opportunity to help leading organisations reimagine their customer-facing functions by delivering cutting-edge transformation across CX strategy, operating models, digital solutions, marketing, sales and service. This role offers the chance to work on high-impact projects, collaborating with cross-functional teams to design and deliver innovative, user-centric and data-driven solutions.THIS IS A BRAND NEW PERMANENT ROLETHEY OPERATE A HYBRID MODEL WHERE YOU WILL BE ONSITE 2 DAYS A WEEKTHIS ROLE IS PAYING €45,000 - €55,000 BASE AND PACKAGETHIS ROLE WILL SIT WITHIN A BUSINESS TRANSFORMATION SOLUTIONS TEAMKey Bits To The Role:Leading customer technology engagements, supporting CRM and digital solution design and implementationManaging and facilitating agile and hybrid delivery projectsConducting workshops to gather, prioritise and document business and user requirementsDesigning and optimising business processes using Lean and process mapping techniquesActing as a trusted advisor to clients, supporting product and solution strategyDriving innovation in customer-facing services and digital touchpointsSupporting implementation of CRM platforms and emerging technologies such as AITranslating customer insights and data into actionable strategiesStrong analytical and problem-solving skillsProven ability to manage multiple priorities in a fast-paced environmentCuriosity and a passion for digital innovationCollaborative mindset with a customer-first approachIdeal Experience:2+ years of experience in customer experience, product ownership, or technology-led transformationStrong stakeholder engagement and communication skillsWorking knowledge of agile and waterfall delivery methodologiesExperience with CRM tools (e.g. Salesforce, Microsoft Dynamics), Martech, CPQ and customer analyticsBackground in Lean, Six Sigma or process improvement methodologies
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