Job Title: Retail Store Manager
Location: Dun Laoghaire Overview
An esteemed hearing care provider is seeking a retail professional to oversee operations at its Dun Laoghaire branch. The clinic has a strong local reputation and a steady walk-in customer base.
Key Responsibilities:
* Manage the day-to-day operations of the Dun Laoghaire branch.
* Support and collaborate with the on-site audiologist to ensure a full and efficient appointment diary.
* Deliver exceptional customer service to both walk-in and returning clients, assisting with hearing aid queries, fittings, and product purchases.
* Proactively drive store performance, encouraging bookings and supporting conversions to hearing aid sales.
* Engage with the local community to build awareness and grow the customer base (e.g., local partnerships, community events, outreach).
* Oversee administrative duties, including appointment scheduling, CRM updates, and stock management.
* Ensure smooth integration of digital tools and processes as the business continues its modernization.
Candidate Profile:
* A strong background in a customer-facing retail environment (optical, pharmacy, telecoms, or similar) is preferred.
* Proven ability to manage store operations and deliver sales targets.
* Excellent interpersonal skills and a warm, professional communication style.
* Ability to build trust with customers, many of whom are older adults.
* Organized and comfortable adopting new systems and technologies.
* Previous experience in healthcare or hearing care is an advantage but not essential - full training will be provided.
Compensation & Benefits:
* Base Salary: €32,000-€40,000 (depending on experience/Negotiable)
* Commission: €100 per completed hearing aid booking (approx. 5 per week achievable; paid monthly)
* Benefits include: Private healthcare, 5% matched pension contribution, Paid parking (if required)
* Working Hours: Monday to Friday, 9:30am-5:30pm or 10:00am-6:00pm. Potential for Saturday openings in the future.
* Location: Dun Laoghaire, easily accessible by public transport and DART.
* Skills: Retail Manager Optical Manager