Job Summary
UPMC is seeking a Voice Telecom Analyst to provide maintenance and support for telecommunications infrastructure. The ideal candidate will have 3+ years of experience in voice communications design and support, as well as strong documentation skills.
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Key Responsibilities:
* Provide maintenance and support for telecommunications systems, including PBXs and call management systems
* Monitor and identify capacity and performance issues for telecom traffic
* Perform analysis, diagnosis, and resolution of telecommunications problems
* Liaise with equipment vendors during installations and hardware performance issues
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Requirements
* Typically has 3+ years of voice communications infrastructure design and support experience
* Strong documentation skill set
* Experience maintaining a 24 x 7 x 365 network infrastructure
* Preferred qualifications include Cisco CCNA and CCNP Collaboration certifications
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Benefits
As an equal opportunity employer, UPMC offers a comprehensive total rewards program that includes competitive pay, benefits, and opportunities for growth and development.