Key Role:
A leading representative body is seeking a Head of Operations to join their leadership team. The organisation supports its members through advocacy, networking, advice, and sector-wide initiatives.
To continue growth and modernisation, the organisation invests in member services, digital infrastructure, and operational excellence to better serve its members and the wider sector.
Chief Responsibilities:
* Oversight of IT systems, administration, governance support, and strategic project delivery.
* Developing and implementing operational plans aligned with the association's strategic objectives.
* Ensuring smooth delivery of services and initiatives.
* Managing technology vendors and leading digital transformation projects.
* Driving technology adoption and data-driven decision making and initiatives.
Essential Skills and Experience:
* Proven experience in senior operations roles, ideally within member-based organisations.
* Proven experience of managing IT systems.
* Experience supporting governance processes and producing formal reports.
* Experience of managing vendors and suppliers.
Person Specifications:
* Strong organisational, analytical, and problem-solving abilities.
* Excellent communication and stakeholder management skills.
* Strong leadership and project management skills.