My client based in Ireland are currently looking for a highly skilledTechnical Support Managerto lead and inspire a global IT support team, driving service excellence across multiple regions.This fully remote position requires you to be based in Ireland, with responsibility for overseeing worldwide IT systems, guiding cross-functional collaboration, and ensuring employees have the technology and support they need to succeed.Key ResponsibilitiesLead, mentor, and develop a distributed IT support team across Ireland, Malaysia (Kuala Lumpur), India (Gurgaon), Japan, and the United States.Drive customer service excellence, fostering a culture of proactive, high-quality user support.Oversee and optimize global IT infrastructure, ensuring security, reliability, and performance.Provide expert Office 365 support and training, including onboarding, system development, and troubleshooting.Communicate effectively with the wider business through project updates, technical documentation, and escalation management.Manage IT budgets, including planning and oversight of operational and capital expenditures.Champion innovation and help employees maximize the value of available technology resources.Collaborate with business leaders to assess requirements and deliver tailored technical solutions.Strengthen global collaboration by introducing tools, training, and processes that enhance cross-regional teamwork.Required Qualifications & SkillsBachelor's degree in Computer Science, Information Systems, or a related field (or equivalent experience).Microsoft Certified Desktop Support Technician (MCDST) or higher-level Microsoft certification preferred.Strong customer service mindset with excellent written and verbal communication skills.Professional, calm, and solutions-oriented approach when handling complex challenges.Advanced knowledge of Windows 7, 8.1, 10, and Microsoft Office .Proven expertise in technical troubleshooting, installation, and system maintenance.Track record of successfully leading large, global, cross-functional teams on project-driven initiatives.Outstanding organizational and multitasking skills, with the ability to balance multiple priorities while delivering consistent support.