As a member of the Revenue Assurance team, the primary responsibility of the Billing Specialist is to ensure complete, timely and accurate billing of customers.
We are looking for a target-driven Billing Specialist to work with the growing Revenue Protection team across the PrepayPower/Yuno billing team. This role requires an individual who has the ability to work on their own initiative and develop procedures and processes as the business continues to grow.
The ideal candidate will be highly target-driven with strong experience working with Microsoft excel preferably in a utilities billing role. The role will involve a high level of excel based billing work and the successful candidate will be required to improve and streamline the existing billing process.
Key Responsibilities
Ensuring all billing activities are completed accurately and on time.
Calculation and preparation of customer invoices
Setup and management of tariffs on the charging systems
Management of the Billing communications process.
Investigating and resolving exceptional billing queries from customers and other departments internally.
Carryout analysis and reconciliations to confirm accuracy of processes.
Liaising with other departments and 3rd parties, to identify and resolve billing issues. Assessing impacts and making recommendations to prevent recurrence.
Develop and implement new reports to track process performance.
Calculation and management of customer refunds.
Liaising with IT and Development departments re billing process improvement.
Providing an insight of existing processes and potential scope for automation.
Providing regular reports to the Snr Billing Specialist/Team Lead on all billing activity on a weekly & monthly basis.
Become a subject matter expert in Gas, Electricity, Broadband and Oil products in order to identify potential gaps in the revenue streams.
Carryout adhoc activities as needed.
Skills, Knowledge & Expertise
Proven ability to work to strict targets to achieve individual and team objectives.
Hold a minimum qualification of a bachelor’s degree (Level 8) or minimum 1 years’ experience in a similar role.
Strong communication skills and the ability to collaborate with cross-functional teams.
Proficient in MS Office (Excel, Word, PowerPoint), with advanced Excel skills (pivot tables, VLOOKUP, etc.).
Excellent analytical, problem-solving, and troubleshooting skills.
Proven ability to work in a self-directed and organised manner.
Ability to adapt to a fast-paced environment and manage multiple tasks effectively.
Experience of working with a Customer Relationship Management (CRM) system would be beneficial.
Previous utilities experience is preferred with energy supplier experience would be a distinct advantage.
Benefits
Competitive salary and bonus structure
Private Pension Contribution Scheme with Zurich Life
Discounted Health Insurance - Group Scheme with Laya Healthcare
Employee Assistance Program provided by TELUS Health
Free Online GP Services via Webdoctor.ie
Excellent career progression opportunities in a growing company with strong market presence
Fast-paced, friendly team environment
Continuous training and development
Annual leave that increases with service
Exclusive PrepayPower Staff Tariff
Modern offices with excellent facilities in Sandyford and flexible hybrid working options
Active CSR, Wellness, and Social initiatives plus great social events
Refer-a-Friend Scheme
TaxSaver Travel Tickets & Bike-to-Work Scheme
About PrepayPower
PrepayPower is the leading provider of Pay-As-You-Go electricity and gas in Ireland. Since 2011, we have been disrupting the energy market by empowering customers with total control and transparency over their electricity costs through our app.
PrepayPower’s mission is to give people total control and complete transparency over their energy costs. Rather than the traditional market model of short-term discounts with significant contract terms, we help customers achieve long-term savings on their electricity, gas, oil and broadband by putting them in control.
Customer satisfaction is at the heart of everything we do. Our commitment to providing exceptional service has earned us the title of Ireland’s highest-rated energy supplier on Trustpilot. In 2025, together with Yuno Energy, we proudly reached over 350,000 customer connections.
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