Job Role Overview
* We are seeking a skilled and customer-focused professional to join our team as a Late Evening Shift Representative.
Key Responsibilities:
* The ideal candidate will respond promptly and effectively to inquiries from customers and partners via phone, email, or live chat.
* Addressing customer concerns related to orders, product information, refunds, commissions, and account issues in line with company policies while ensuring high levels of customer satisfaction.
* Knowledgeable representatives will provide clear guidance on company policies, promotions, compensation plans and maintain up-to-date knowledge of products business models compliance guidelines for informed decision making in their daily tasks
* This role involves processing transactions accurately including refunds exchanges adjustments according maintaining data integrity standards set by the organization
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