Join to apply for the R&D Escalation Engineer role at Varonis.
Summary
Varonis Systems is the leader in unstructured and semi-structured data governance software, which is any human-generated data within a company’s environment. Our goal is to protect companies' most sensitive information from insider threats and cyberattacks by enabling organizations to analyze, secure, manage, and migrate their volumes of unstructured data.
We are seeking a highly motivated Escalation Engineer to join our R&D team. The Escalation Engineering team aims to provide our customers with the highest level of experience by delivering quick solutions to complex technical problems and ensuring they derive value from the entire Varonis product portfolio. The team handles large data analysis from the latest IT technologies, and our engineers must learn quickly and adapt to rapidly changing technology to maintain and develop our product line. They investigate issues related to our products and provide timely resolutions while coordinating with other technical teams. Our engineers are the go-to resource for challenging customer cases, including those with technical complexity or politically charged escalations.
Position Responsibilities
* Diagnose, troubleshoot, and replicate customer issues, research, identify, and deliver solutions.
* Analyze, diagnose, and debug complex customer issues.
* Create and implement fixes.
* Take ownership of escalations and drive towards resolution.
* Act as a technical focal point in cooperative relationships with internal groups.
* Collaborate closely with software development teams across various product components.
* Acquire broad and in-depth product knowledge.
* Create and improve documentation to support support engineers.
* Demonstrate strong interpersonal and communication skills.
* Interact with various teams to push for solutions.
Desired Skills & Experience
* At least 3 years of hands-on experience in full-stack development with strong backend skills, working in multi-threaded environments and large-scale projects using C++ (Mandatory).
* Experience in C#, .NET is a significant advantage.
* Proficiency in Microsoft SQL, T-SQL.
* Strong troubleshooting skills.
* Excellent interpersonal skills.
* High sense of urgency.
* Ability to solve complex problems promptly.
* Fast adaptation to new technologies.
* Independently driven, proactive, accountable, reliable, and a team player.
Additional Skills
Nice to have skills include experience with Angular, NodeJS, TypeScript, reporting infrastructure, Windows internals, and Microsoft environments, as well as a solid understanding of data structures, design patterns, algorithms, and large-scale software projects.
Additional Details
* Seniority level: Mid-Senior level
* Employment type: Full-time
* Job function: Engineering and IT
* Industries: Computer and Network Security
This job posting is active, and applications are encouraged.
#J-18808-Ljbffr