About Blackrock Health Hermitage Clinic
Blackrock Health Hermitage Clinic is part of the Blackrock Health Group, one of Ireland's leading private hospital groups.
The clinic is committed to providing the highest standards of patient care through excellence in clinical services, state-of-the-art facilities, and a patient-centered approach.
Our teams work collaboratively across medical, nursing, and administrative departments to deliver a seamless and positive experience for all patients
Role Summary
The Administrator will play a key role in the efficient operation of the Cardiology Department at Blackrock Health Hermitage Clinic.
This role requires excellent organisational, communication, and interpersonal skills to ensure high-quality patient service, accurate administrative processes, and strong support for consultants and clinical teams.
Key Responsibilities
Patient Scheduling & Registration
Schedule patients for all cardiology appointments and procedures, book appointments on Meditech, and contact patients to confirm details.
Register patients on arrival, ensuring all personal, insurance, and consent documentation is accurately completed and recorded.
Maintain up-to-date and accurate records on the patient registration system.
Financial Administration
Collect cash and process payments for procedures on patient arrival.
Manage and process insurance forms, providing receipts and invoices on request.
Report weekly cash collections as part of hospital financial controls.
Liaise with the Finance Team to ensure compliance with hospital payment procedures.
Call & Queue Management
Manage incoming calls and the hospital call queue for the Cardiology Department.
Achieve departmental KPIs for call answering and ensure all patients receive a professional, supportive, and informative service.
Provide detailed information and guidance to patients over the phone.
Departmental & Cross-Departmental Support
Provide administrative support to other hospital departments as required.
Manage and maintain strong working relationships with consultants, consultant secretaries, clinical teams, and nursing staff.
Ensure smooth departmental communication and coordination.
General Administration
Carry out general administrative tasks including letter preparation, scanning, filing, and other duties assigned by the Admin Team Lead.
Support overall departmental efficiency through adherence to hospital contact and documentation procedures.
Qualifications & Experience
Previous experience in an administrative department.
Ability to work at a fast pace while maintaining accuracy.
Ability to work effectively under pressure.
Strong multitasking skills with the ability to prioritise workload.
Excellent interpersonal skills with the ability to build and maintain positive relationships within the hospital.
Why work at the Hermitage Clinic
The Hermitage Clinic are passionate about our people and believe in their development and growth.
As a member of the Hermitage Medical Clinic team you can benefit from:
Competitive salary
An Education Support Programme
Development opportunities
Opportunities for career progression
Access to a Pension Scheme
Subsidised Restaurant
Free staff car parking
Employee Assistance Programme
Life Assurance