Job Role Overview:
We are seeking a highly motivated and customer-focused Insurance Industry Customer Service Representative to join our team in Limerick. As a key member of our sales and customer service team, you will be responsible for delivering exceptional customer experiences and driving sales growth.
Key Responsibilities:
* Responding to inbound sales and customer service calls, emails, and chat inquiries in a timely and professional manner.
* Managing new client accounts and ensuring accurate documentation is obtained.
* Updating customer information in line with data protection regulations.
* Collaborating with the marketing team to identify and pursue leads.
* Providing outstanding customer service and support to drive sales and revenue growth.
* Overcoming objections and closing sales through effective communication and negotiation skills.
* Processing renewals and updating customer records efficiently.
Requirements and Qualifications:
* AAP or CIP qualification is required.
* Commitment to ongoing professional development and staying up-to-date with industry minimum competency requirements.
* Previous experience in sales or customer-facing roles is essential.
* Excellent communication and interpersonal skills.
* A passion for working within the insurance industry and driving customer success.
Benefits:
This role offers a unique opportunity to work in a dynamic and fast-paced environment, with opportunities for growth and development. You will have the chance to work closely with our experienced team and contribute to our success.