Job Description
We're seeking a skilled IT professional to manage our support queue and provide exceptional services to clients.
This role involves working in diverse industries, delivering advanced IT solutions to enable businesses build reliable, secure and scalable foundations.
* Manage the IT support queue and resolve issues efficiently
* Provide on-site IT support to customers within assigned local areas
* Document processes and procedures to increase service desk efficiency
* Support M365 environment and perform server and laptop setups and repairs
* Install, configure and maintain user software and communications equipment
Requirements:
* Full valid driver's license
* Relevant experience in IT support or service
* Office 365 administration skills
* Knowledge of Active Directory and Server Administration
* Excellent organizational and interpersonal skills
* Excellent customer service skills
* Ability to prioritize and execute tasks in high-pressure environments