Job Title:
Cancer Nurse – Support Line
Department:
Services
Reporting to:
Support Line Team Leader
Contract Type:
Permanent
Hours of work:
Part time 21hrs per week - 9am – 5pm
Days of work:
Monday, Tuesday, Wednesday, but some evening & weekend work will be required, with plenty of notice given
Location:
This role is mainly remote working.
1 day Dublin 4 office attendance per week required.
Office day can be flexible
Salary:
€54,000 FTE (Full time equivalent) per annum
€32,400 Pro Rata salary for the part time 21hrs per week
WHO WE ARE
Every three minutes, someone in Ireland hears the words 'You've got cancer'.
At the Irish Cancer Society, we understand the physical, emotional and financial impact a cancer diagnosis brings.
And we are determined to do everything we can to help.
As Ireland's leading cancer charity, we work across every area of cancer – from prevention and early detection, through to end-of-life care.
We make a positive impact for people affected by cancer every day: investing in life-saving and life-changing research; providing practical, financial and emotional supports; and driving improvements in public cancer services
Irish Cancer Society Support Line
A cancer diagnosis impacts all areas of a person's life.
At the Irish Cancer Society, we aim to reduce this burden of cancer and improve the quality of life for everyone affected by cancer.
Our Support Line is a free service where anyone affected by cancer can talk to a cancer nurse.
Our enquiries come primarily by phone, email or via the 'Ask the Nurse' section of the Irish Cancer Society's Online Community.
We facilitate video calls so that Service Users can see a nurse from the comfort of their own homes.
We also answer enquiries via social media and other digital channels as we introduce them.
The range of free advice, information and support is broad-based, ranging from:
cancer prevention and early detection
diagnosis
cancer treatments and related side-effects
end of life services
support and psychological care
practical entitlements and services available
YOU WILL
Provide specialist information, education, and support to anyone affected by cancer – this could be a person with a diagnosis, friend/relative/carer, someone concerned about symptoms or seeking cancer prevention/health promotion material or a health care professional.
Support the maintenance of information resources available for the team, and the wider department.
Deliver Irish Cancer Society patient education programmes.
Main duties and responsibilities
Support Line
Respond to queries in a supportive timely manner ensuring service user dignity.
Be responsive in understanding and addressing the needs of service users and complete a Needs Assessment with them, if appropriate.
Provide comprehensive cancer information, advice and support to patients, carers, the general public and healthcare professionals.
Answering queries about all aspects of cancer.
Deal with queries received via email and on-line and meeting walk-in callers when based in the Irish Cancer Society's main offices.
Make every effort to ensure that evidence-based information is given to enquirers, both verbal and written, is from reliable sources.
Involvement in Social media campaigns where knowledge and skills are needed.
Forward information to service users (e.g., leaflets, booklets, etc.), refer them to relevant areas of the Irish Cancer Society, or signpost to other relevant health care professionals or organisations.
Information Development, and Patient Education
Update, maintain and develop as needed, information about cancer types, cancer treatments and other clinical and related content for delivery in a range of formats for people affected by cancer and the general public.
Deliver the Society's patient education programme locally in groups and online as required.
Contribute to the content and updating of the Society's patient education programmes.
Keep informed and participate in Irish Cancer Society campaigns as required and events, which may impact on Support Line activity e.g. an increased number of calls or emails on a specific issue.
Present to various internal and external groups on aspects of cancer, from cancer prevention to cancer treatments, side-effects and follow-up care, as well as the different services available from the Irish Cancer Society
Communication and Promotion of the Support Line
Participate and assist with the Irish Cancer Society exhibition stands at various workshops /conferences for both patients and health care professionals
Take part in media relations activity on behalf of the Irish Cancer Society.
Develop and maintain close links with the Services Team and all other relevant departments of the Irish Cancer Society.
Evaluation and Audit
Maintain a database of all enquiries relating to enquiries to Support Line as per Cancer Information Service policy.
Participate in Support Line quality assurance, which includes call evaluation, call monitoring and impact monitoring.
Professional Development
Maintain a knowledge base on developments in cancer care and of resources/services for cancer patients, particularly in the hospital catchment area.
Participate in courses/workshops/conferences/online education resources as appropriate to maintain own knowledge and awareness of cancer and related issues.
Attend relevant courses/workshops/conferences as appropriate to maintain own knowledge and awareness of cancer and related issues.
Participate in Team Meetings, journal clubs and other training and education opportunities as provided by the Society and the hospital.
Participate in clinical supervision.
General
Provide cover as and when required in Hospital or Community Daffodil Centres.
Support with Irish Cancer Society events.
These may be in the evenings and/or at weekends.
The list of duties in this job description is not exhaustive and is intended to outline the main activities of the post holder.
Duties and responsibilities may be subject to change taking into account the development needs of the service.
WHO YOU ARE
The right candidate for this role is:
A great communicator:
you can communicate effectively across multiple channels (digital, face-to-face, written) and adopt your style to meet the audience where they are.
Technologically savvy:
you're comfortable using digital and technology tools for the management and delivery of the service and identifying new ways that technology can support your work.
You know your way around the Microsoft platform.
A people person:
whether it's supporting patients and enquirers, working with colleagues and volunteers, or engaging with clinicians you understand what makes people tick, and create effective relationships.
Wonderfully Organised:
you can manage lots of different tasks at the same time, keep things 'going as planned' and take pride in your work.
Flexible:
you are willing to be a team player and provide cover in our Daffodil Centres as required and get involved with other events in the organisation such as Roadshows, Daffodil Day or training events and this may mean travelling to different locations on occasion.
YOUR QUALIFICATIONS AND EXPERIENCE
Registered General Nurse, on the active register of the Nursing and Midwifery Board of Ireland (NMBI)
Post registration qualification in cancer nursing (minimum of diploma level qualification)
Three years' recent experience in cancer nursing.
The clinical knowledge, leadership, and organisational capacity to properly discharge the functions of the role.
Demonstrated evidence of continuing professional development at the appropriate level.
The closing date for applications is 12pm Monday 5th January ****
Please note all CVs are logged through a third-party system for processing
We do not require the assistance of agencies
Some of our benefits:
23 days Annual Leave a year or Pro Rata equivalent, plus public holidays, Good Friday and Christmas Eve (if it falls on a working day)
Service Days - Additional days awarded to reflect long service with the Society.
Sick Pay Scheme (following Probationary period)
Defined Contribution Pension Scheme - new starters will join the pension from the date of commencement of employment with the Society.
The current contribution rate ranges from a contribution of 3%, 5% or a maximum of 8% of basic salary.
Group membership for VHI and HSF (health plans)
Bus/Rail Ticket Scheme and Cycle to Work Scheme
Death In Service Benefit (from commencement of employment)
Paid Family Leave (Maternity, Paternity, Adoptive, Force Majeure and compassionate Leave)
Learning and Development Programmes
Educational Assistance (Study and Examination Leave)
Employee Assistance Programme (EAP)
Optional Flu vaccine provided
The Irish Cancer Society is an equal opportunity employer.
We celebrate diversity and are committed to building an inclusive environment for all employees.
We know that the more inclusive we are, the better our work will be.
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