Joining a team of seven Customer Service Representatives and a Team Lead, the customer service agent is a ‘people person’ who provides a professional and customer-focused skill set. The customer service agent helps our customers by providing information on our products and services, answering questions, and managing complaints.
Key Responsibilities
* Maintaining a positive, empathetic, and professional attitude toward customers at all times
* Responding promptly to customer inquiries
* Handling a high volume of calls
* Communicating with customers via phone, email, live chat, or face-to-face
* Acknowledging and resolving customer complaints
* Communicating and coordinating with colleagues as necessary
* Providing feedback on the efficiency of the customer service process
* Ensuring customer satisfaction and providing professional customer support
Qualifications:
* At least one year of relevant experience, preferably in a customer service environment
* Good communication skills with an excellent telephone manner
* Demonstrated working knowledge of Excel and Word
* Organized, diplomatic, and a good team player
* A proven ability to work to targets and timelines
* Available to work a 39-hour week, Monday to Friday, with occasional Saturdays and bank holidays (rotated among the team)
* Own transport required as there are no public transport services to this part of the city.
#J-18808-Ljbffr