Honeycomb is delighted to be partnering with a well established Irish insurance broker, with a long history of serving both personal and commercial clients across the Republic. The company offers a range of insurance solutions including motor, home, business and life products, along with financial services. The business is known for its market expertise, strong insurer relationships and customer led approach, working to find competitive and tailored insurance solutions for its clients.
They are looking to hire an experienced Claims Handler from a broker or insurer environment, or someone who has a good overall insurance background.
The Role
The successful candidate will manage insurance claims on behalf of clients from first notification through to settlement, ensuring a high standard of customer service, compliance with regulatory requirements and effective liaison with insurers, loss adjusters,and other third parties.This is a full time, permanent position and office based.
Typical Duties
1. Receive, register, and assess new claims in accordance with policy terms and conditions
2. Act as the main point of contact for clients throughout the claims lifecycle
3. Prepare and submit accurate claim documentation to insurers
4. Monitor claim progress and proactively chase insurers and third parties
5. Negotiate with insurers to achieve fair and timely claim settlements
6. Review settlement offers and explain outcomes clearly to clients
7. Provide professional, empathetic support to clients during the claims process
8. Handle client queries and complaints relating to claims promptly and effectively
9. Build strong working relationships with clients and insurers
10. Maintain accurate and up-to-date claims records on internal systems
11. Maintain comprehensive claim files and audit trail
What the right person looks like:
12. Strong communication skills, both written and verbal
13. Excellent organisational and time management skills
14. High attention to detail and accuracy
15. Ability to manage multiple claims simultaneously
16. Confident negotiation and problem- skills
17. Customer focused with a calm, professional approach
18. Experience handling insurance claims within a broker or insurer environment
19. Good understanding of insurance policy wordings and claims procedures
20. Professional and ethical approach
21. Resilient and able to work under pressure
22. Team oriented with the ability to work independently
23. Empathetic and client focused mindset
Desirable criteria (but not essential):
24. Experience with commercial lines (e.g. property, liability, motor, PI)
25. Knowledge of Central Bank regulations and insurance compliance
26. Experience using insurance broking or claims management systems
Package
27. Salary €28-32k, depending on experience
28. Funded qualifications
29. Real career progression and development opportunities
30. Death In Service / Life Policy
31. Personal Accident Cover
32. Christmas Bonus
33. Pension
34. Fantastic team culture and collaborative environment