Druids Glen Hotel and Golf Resort is seeking to hire a Hotel Duty Manager to join our hotel operations team. The role will involve both early and late shifts, as well as mid-week and weekend work.
Ideal Candidate
* Minimum 2 years' experience in F&B supervisory roles
* Prior experience within a 5-star hotel
* Organisational & planning skills
* Creative and can engage well with other team members & guests
* Ability to adapt to change and work well under pressure
Key Duties
* Assist in the overall smooth operations of the hotel and across the departments.
* Ensure appropriate levels of customer care are always delivered to our guests.
* Assist other department managers in drawing up rosters on a weekly basis in line with business needs.
* Hold daily team briefings in the department(s) to ensure effective communication.
* Ensure a high level of hygiene throughout the department at all times.
* Ensure an appropriate and comprehensive customer feedback system is in operation and the results are reflected in services and training.
* Provide support where necessary in all areas of the hotel.
* Ensure a high level of security throughout the hotel through constant monitoring and taking appropriate preventative action.
* Ensure we have a highly motivated team and all problems are resolved immediately.
* Assist with staff induction, selection, recruitment, and disciplining of the team in line with hotel policy.
* Plan and always carry out training within the department to ensure consistency of the required standards.
* Support and lead our meeting & events functions with focus on small to large meetings, sports teams & social events.
* Check all closing procedures are completed by each department.
* Ensure all areas of the hotel are locked & secure.
* Be fully conversant with and adhere to all rules and regulations of the hotel, with specific regard to hygiene, fire procedures, health and safety at work.
* Attend training sessions as required.
* Assist in replying to any Guest Assistance correspondence as required.
Employee Benefits
* Hotel B&b discounts across the group.
* Discount on Bar & Restaurant food in a sister property.
* Discount on Spa products.
* Comp golf available on Druids Heath.
* Health insurance contribution.
* Pension contribution.
* On-site gym & one free fitness assessment.
* Promotion of bike-to-work scheme.
* Meals during shifts and free onsite tea/coffee.
* Management suit contribution.
* Opportunities for career progression.
* Employee recognition.
* Employee referral bonus.
* Education & training assistance.
* Access to company mentorship programme.
The success of any hotel comes, not with the decor and elaborate rooms, but from the friendliness and courtesy of the associates it employs. The success of Druids Glen Resort we believe depends on the commitment of each member of the team to practice teamwork, mutual respect, responsibility and professionalism.
If you have previous experience and would be interested in the opportunity of career advancement within a 5 Star property, contact us today. Druids Glen is an equal opportunities employer.
Important Information: All applicants must be eligible to live and work in Ireland full time. You will be asked to provide documented evidence of eligibility.
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