Customer Service Specialist - Evening Shift required for a well established company in Galway city.
Hours of work - 5pm to 1am, Monday to Friday - Shift Premium paid.
Responsibilities:
* Respond promptly to Brand Partner and Customer inquiries via phone, email and live chat.
* Address and resolve concerns related to orders, product information, refunds, commissions and account issues.
* Handle product complaints, ensuring a prompt resolution in line with company policies while maintaining customer satisfaction.
* Provide clear guidance on company policies, promotions, and compensation plans.
* Maintain up-to-date knowledge of company products, business models and compliance guidelines.
* Process refunds, exchanges, and adjustments in accordance with company policies.
* Accurately document customer interactions and elevate complex cases to the appropriate department.
* Assist Brand Partners in navigation back‑office systems and understanding their earnings and orders.
* Follow company procedures and industry regulations to maintain compliance.
Requirements:
* Native language speaker or one or more languages.
* Fluency in spoken and written English.
* Previous experience in Customer Service, preferably in network marketing, direct sales.
* Strong communication skills.
* Excellent problem‑solving skills and attention to detail.
* Ability to work both independently and as part of a team.
* Excellent telephone and customer service skills.
Please contact Noeleen Stewart for a confidential discussion and more information on the role.
noeleen.stewart@collinsmcnicholas.ie
091-706712
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