Job Opportunity: Caseworker
A dynamic and adaptable person is sought to work in a fast-paced, client-focused environment. The ideal candidate will possess strong case management capabilities, decision-making skills, relationship skills, and problem-solving skills. A high level of understanding, patience, and empathy are required to navigate more difficult conversations/interactions with professionalism and sensitivity.
* About the Role
The caseworker will be responsible for managing a caseload of clients, coordinating internal support specialists and external organisations to provide a personalised, planned support service. This will involve developing and managing robust case management plans, identifying clients' goals, ambitions, and barriers to employment, and providing coaching and mentoring to clients. The successful candidate will have excellent administrative skills, strong IT skills, and experience of working in a customer-focused environment.
* Key Responsibilities
• Develop and manage a robust case management plan for each client.
• Identify the clients' goals, ambitions, and barriers to employment.
• Use industry-leading assessment technology to inform a structured personal progression plan, agreed with the client.
• Provide coaching and mentoring to clients, including intensive job search support when the client is job-ready.
• Maintain strong knowledge of the local labour market.
* Requirements
To be considered for this role, you will need to have a Leaving Certificate or equivalent, minimum three years experience of working in a customer-focused, target-driven environment, strong IT skills/experience in the use of Microsoft office and CRM systems, and the ability to build rapport and work effectively with a diverse range of individuals. Fluency in written and spoken English is also essential.