Job Title: Technical Sales Support
Location: Claregalway, Co. Galway
Job Type: Full-time
About the role:
Partel is one of the leading developers and suppliers of high-performance systems and materials for the low-energy building sector. We combine our knowledge of architecture and engineering with technical expertise and a unique building physics approach to build up bespoke solutions for your specific project.
This Technical Sales Support role at Partel offers a fantastic opportunity for personal and professional growth within a supportive, innovative, and team-driven environment.
You will work closely with the sales and technical teams, playing a vital role in supporting the sales process, assisting customers with product information, and ensuring smooth communication between internal departments and external stakeholders. Mentorship from experienced colleagues and exposure to a dynamic, fast-paced environment will provide you with valuable experience and career development.
Key Responsibilities
Sales & Technical Support
* Provide first-line support to customers on product information, pricing, and order status.
* Assist the sales team with quotations, proposals, and technical documentation.
* Prepare and maintain accurate sales reports, forecasts, and customer records in the CRM system.
* Liaise with the technical team to ensure accurate responses to customer queries and product requirements.
Customer Communication & Relationship Management
* Act as a key point of contact for customer enquiries via phone and email.
* Support strong client relationships through timely, professional, and solution-focused communication.
* Monitor customer engagement and provide insights to the Operations Manager.
Internal Coordination
* Work closely with sales, operations, and technical colleagues to support order processing and project delivery.
* Coordinate with logistics and supply chain teams to ensure accurate lead times and smooth delivery of products.
Process & Continuous Improvement
* Support the development of sales processes, templates, and documentation to drive efficiency.
* Identify opportunities to streamline internal communication and customer support.
* Contribute ideas for improving customer experience and technical sales resources.
Requirements
* 2+ years' experience in sales support, technical support, or a customer-facing role (construction/technical industry an advantage).
* Strong computer skills with proficiency in Microsoft Office Suite (Excel, Word, Outlook).
* Experience with CRM systems (SAP or similar beneficial; training provided).
* Excellent written and verbal communication skills in English.
* Strong organisational skills and attention to detail, with the ability to prioritise multiple demands.
* A proactive, solution-focused mindset with a genuine interest in supporting customers and colleagues.
Schedule
* Monday to Friday, 8:30 – 17:00
* Work Location: On-site in Claregalway, Co. Galway (candidates must be able to commute reliably).
Job Type: Full-time
Pay: €30,000.00-€32,000.00 per year
Benefits:
* Bike to work scheme
* On-site parking
* Sick pay
Work Location: In person