The Plaza Hotel
Join our fabulous team at The Plaza Hotel as Meeting, Events & Reservation Executive!
About The Plaza Hotel
Welcome to The Plaza Hotel Dublin with 122 well-appointed ensuite bedrooms, state of the art conference facilities & excellent cuisine.
Over the last 2 years, the entire interior of the 4-star hotel has been extensively refurbished, now comprising of exciting new eateries. The hotel now offers 122 spacious, comfortable and ensuite bedrooms along with a number of large suites. Two large and naturally lit event spaces, together with 4 meeting suites allow for conferences and events of all sizes, ranging from 5-200 people.
Responsibilities
Reservation Management:
* Handle incoming reservation inquiries via phone, email, or online channels.
* Assist guests in making room reservations, dining reservations, and other service bookings.
* Input and update reservation information accurately in the reservation system.
* Confirm reservations and provide guests with confirmation details.
Customer Service:
* Provide friendly and professional customer service to guests at all times.
* Address guest inquiries, requests, and concerns promptly and courteously.
* Assist guests with special requests, such as room preferences, amenities, and accessibility needs.
* Resolve any issues or discrepancies related to reservations.
Sales and Revenue:
* Promote upselling and cross-selling opportunities to maximise revenue.
* Inform guests about available promotions, packages, and discounts.
* Maintain knowledge of room types, rates, and availability to make informed booking recommendations.
* Utilize sales techniques to secure reservations and achieve sales targets.
Communication and Coordination:
* Collaborate with other departments, such as front office, housekeeping, and sales, to ensure seamless guest experiences.
* Communicate special requests and preferences to relevant departments to fulfill guest needs.
* Relay important information to guests, such as hotel policies, amenities, and services.
Administrative Tasks:
* Maintain accurate records of reservations, cancellations, and guest information.
* Prepare daily reports on reservation activity, occupancy rates, and revenue.
* Assist with administrative duties, such as filing, data entry, and email correspondence.
Sales Generation:
* Actively prospect and generate leads for meeting spaces and event venues.
* Develop and implement sales strategies to achieve revenue targets.
* Conduct sales presentations to potential clients showcasing the venue's facilities and services.
* Negotiate contracts and agreements with clients to secure bookings.
Client Relationship Management:
* Build and maintain strong relationships with existing clients.
* Understand clients' needs and preferences to tailor event proposals accordingly.
* Provide excellent customer service to ensure client satisfaction before, during, and after events.
* Act as a primary point of contact for clients, addressing inquiries and resolving issues promptly.
Event Coordination:
* Collaborate with internal teams such as kitchen, operations, and housekeeping to ensure seamless execution of events.
* Coordinate event logistics, including room setup, audiovisual equipment, and catering services.
* Oversee event setup and teardown, ensuring that all client requirements are met.
Market Research and Analysis:
* Stay informed about industry trends, competitor offerings, and market demands.
* Conduct market research to identify potential clients and opportunities for business growth.
* Analyse sales data and performance metrics to evaluate the effectiveness of sales strategies and identify areas for improvement.
Administrative Tasks:
* Prepare and maintain sales contracts, proposals, and other relevant documentation.
* Keep accurate records of sales activities, client interactions, and revenue projections.
* Generate reports on sales performance and present findings to management.
Apply now
Important Information
Location: Plaza Hotel Tallaght, The Plaza Hotel, Belgard Square South, Tallaght, Dublin 24, Ireland, Co. Dublin, D24 X2FC
Date Posted: 24th July 2025
Closing Date: 17th August 2025
Industry: Hospitality
Job Type: Full time
Salary: Based on Experience
About The Role
Perks and Benefits of working at The Plaza Hotel
* Competitive rate of pay
* PRSA pension scheme
* Career progression opportunities across the Windward group
* Employee Assistance Programme
* Digital Wellness Programme
* Complimentary, high quality meals on duty
* Discounted room & dining rates in Windward properties for you as well as friends and family
* Employee awards & staff recognition scheme including employee of the Quarter, team recognition days and random treat days
About Windward Management
The Plaza Hotel is managed by Windward Management.
Windward Management is a team of highly experienced hotel operators and investors with a hotel portfolio of approx. 2,000 keys* in Ireland and Continental Europe. Founded in 2007, Windward is a leading hospitality management company, managing and operating hotels on behalf of their owners
Join Us Today as Meeting, Events & Reservations Executive! #J-18808-Ljbffr