Job Title:Customer Technical Support EngineerJob Type:PermanentLocation:South Dublin – 100% office basedJob Description:Our client, Ireland's leading organisation in the cyber security space, is seeking a Customer Technical Support Engineer to join their support team. This role is an opportunity to join a leading company in one of the world's fastest growing tech sectors. With a Dublin based office, the role will involve providing frontline technical assistance across a suite of security-related products and services.Job Responsibilities:Act as the initial point of contact for technical support queries from customers.Diagnose and resolve issues related to email systems, internet technologies, and DNS configurations.Provide support through various channels including phone, email, and ticketing systems.Assist with the setup and configuration of email-related services.Build technical understanding in areas such as email filtering, anti-virus, and anti-phishing tools.Maintain clear, professional communication with customers throughout support interactions.Document and escalate complex issues when necessary.Participate in scheduled out-of-hours support as part of a team rotation.Experience Required:Minimum 2 years of experience in a customer-facing technical support role.Demonstrated ability to troubleshoot and resolve technical issues effectively.Familiarity with networking fundamentals and protocols including DNS and MX records.Experience working with support desk tools and ticketing systems.Excellent communication skills in English – both written and verbal.Previous exposure to IT service environments is essential.Desirable Skills:Knowledge of email infrastructure and related protocols.Experience with Active Directory and Microsoft software environments.Customer service background in a technical environment.Strong analytical mindset with an eagerness to learn new technologies.Experience with cloud-based products or services.Educational Requirements:A third-level qualification in IT or a related field is preferred.HOW TO APPLY:If you are interested in this role, please apply for this role with your updated CV.