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We are currently seeking a Duty Manager with a specific focus for the Food & Beverage department to join our amazing team in The Metropole Hotel
Duties & Responsibilities:
* To ensure that the operation in all areas is running to the agreed standard and follow up any discrepancies with the relevant HOD's
* To be operationally responsible for the service delivery and standards throughout the entire building when on duty.
* To patrol the building ensuring that all fire exits are free from obstruction and in proper working order.
* Is highly visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction, effectively responds to guest problems and complaints.
* Ensure that all signage throughout the building is up to date, in the correct standard and professionally displayed.
* Patrol the building at regular intervals paying particular attention to cleanliness, both inside and outside the building.
* To take control and lead the team in the event of a fire alarm or pre-alarm scenario.
* Ensure that the back of house areas are in clean and proper condition.
* To spot check guest bedrooms daily
Experience and Skills
* A willingness to learn and a great attitude.
* Ability to work to a deadline
* Able to work on own initiative
BENEFITS
* Competitive rate of pay
* Relocation Assistance
* Access to our Company Pension Scheme
* Employee referral bonus
* Friends & Family discounts across our restaurants
* Special rates in our hotel accommodation
* Paid internal and external training days
* Access to Trained Mental Health First Aiders
* Team Member Annual Awards, Service Recognition, Monthly Team Member of The Month
Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information.
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