Operations Manager Role
The Operations Manager position is pivotal in ensuring the seamless functioning of our stores. As an Operations Manager, you will be responsible for leading a team to deliver outstanding customer service and achieve sales targets.
Leadership
* Create a motivating and inclusive environment for your colleagues and customers
* Be accountable for the store when the Store Manager/Deputy Manager are not present
Team Enhancement
* Ensure that my team members are fully trained and certified in their roles
* Foster environments of two-way communication, inspiring trust among colleagues
Mentorship and Guidance
* Mentor and guide colleagues to enable them to deliver their daily priorities and be available to meet customers' needs
* Review reports and systems to facilitate improvements beneficial to customers and colleagues
Driving Performance
* Promote a culture of zero food waste, managing date codes and preventing any food suitable for human consumption from being discarded
* Recruit top talent for our team, selecting those passionate about delivering exceptional customer experiences
Operational Efficiency
* Manage stock control activities, warehouse layout, and processes to ensure all colleagues can complete their tasks correctly the first time
* Analyze and rectify any price discrepancies, overcharges, refunds, or labeling errors to guarantee customers are charged accurately at all times
Customer Centricity
* Oversee the front-end operation to prevent customer queueing
* Recognize and acknowledge excellent customer service provided by colleagues and offer constructive feedback where necessary for improvement
To be considered for this role, you should possess a proven track record of:
* Being committed to delivering excellence for customers and colleagues
* Adapting quickly to changing circumstances
* Achieving key objectives in fast-paced environments
* Serving as a trusted resource for departmental queries
* Influencing at senior levels
We welcome discussions about flexible working arrangements. Our inclusive culture values diversity and recognizes its benefits, allowing everyone to truly feel comfortable being themselves.