Job Purpose Summary
The primary objective of the Credit Management Services department is to provide professional risk management, maximising sales while safeguarding the business from unnecessary commercial risks.
Timely collection of balances owing to the company is essential to maximise profits and fund future sales. Reviewing customer deductions is also crucial to remove negative cash flow implications and risks to the business.
This role's main focus is to assist in reducing overdue debtor balances on an ongoing basis in line with monthly targets, and to participate in the timely collection of balances owing to the company.
Role Responsibilities:
* Monitor and work unassigned emails received via the Credit Helpdesk from internal and external customers, adhering to agreed guidelines and SLAs.
* Manage a workload of low-value/risk accounts as the primary point of contact, completing credit reviews, chasing payment, etc.
* Drive query resolution through close liaison with all other internal departments.
* Review/upload/download information/files from customer/bank portals and enter or save information onto agreed systems or folders, following guidelines and SLAs.
* Enter and save specified text to CMS systems and files, adhering to agreed guidelines and SLAs.
* Perform ad hoc duties or tasks as required.
* Post and allocate payments.
* Educate queries when necessary.
Additional Responsibilities:
The ideal candidate will possess basic to intermediate Excel skills and a good working knowledge of Outlook. Numeracy skills, along with the ability to analyse large data sets, are essential. Excellent organisational and time management skills are vital, as well as accuracy and attention to detail.
Candidates should be able to work as part of a hardworking team to meet deadlines and targets. Core competencies include passion and drive to exceed expectations daily, a personal growth mindset, persistence, and perseverance.
CMS values diversity and inclusivity, welcoming candidates from all backgrounds. To be considered for this role, please complete the application process on our careers page by clicking the 'Apply' button below to login/register.