Job Title
Customer Assistant - Food - Douglas at Marks and Spencer
Work Pattern
Saturday 09:30-18:30 (up to full time during the weeks commencing 14th and 21st December).
Purpose
To deliver a great shopping experience for our customers. As the face of the business, you will be the voice of our customers, helping us continually improve.
Key Responsibilities
* Serve customers efficiently on the shop floor and at service points.
* Maintain a clean, tidy store and ensure shelves are always stocked.
* Monitor and meet daily sales targets, priorities, promotions and opportunities.
* Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit.
* Build expert product knowledge to sell and recommend food products and services.
* Receive training to utilise all digital tools and communication channels to deliver for the customer every time.
Key Capabilities
* High levels of customer service.
* Attention to detail and commitment to excellent work.
* Openness to feedback and proactive response.
* Accountable for planning and managing own workload efficiently.
* Strong communication skills.
* Adaptability in changing situations.
* Builds positive relationships by being a good listener.
* Good digital capability.
Everyone’s Welcome (EEO Statement)
Marks & Spencer is committed to an inclusive organisation, respected by colleagues, customers and suppliers. We support an active Inclusion, Diversity and Equal Opportunities policy, provide flexible working, and welcome reasonable adjustments to ensure a fair and transparent recruitment process.
Apply Today
Are you ready for it? Take your marks and get ready to apply.
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