Role: IS&T Support
Location: Cork, Ireland (onsite)
Responsibilities:
* Provide technical support to internal employees and contractors in person
* Provide high level of customer service and professionalism in accordance with company policies, practices, and expectations
* Diagnose and troubleshoot technical issues according to client expectations
* Document issues, troubleshooting steps, and resolutions in ticketing system
* Advocate for the customer. Own the issue and facilitate technical support from the initial contact to resolution
* Escalate unresolved complex issues to appropriate support teams
Key Skills Required:
* Strong troubleshooting and problem resolution skills with the ability to probe, isolate, and diagnose problems without scripted documentation
* Conceptual understanding of IP networking and basic network troubleshooting skills
* Conceptual understanding of multi-tiered and web-based information systems architecture
* Experience providing hardware and software technical support for Macs, iOS devices, Apple Watch, and Apple TV
* Experience troubleshooting macOS and iOS operating systems
* Experience using an IT service management or CRM system for tracking technical support cases
* Experience using a knowledge base system
Benefits: You will receive a competitive salary, a generous benefits package, training, and development, as well as an exciting career within a fast paced and dynamic business. The benefits include:
* Contributory pension
* Life insurance policy
* Private medical insurance
Equal Opportunities: Wipro is an advocate for positive change and conscious inclusion. As a global employer, we strive to create a diverse Wipro family by remaining committed to the development of our culture, diversity, equality, and inclusion in the workplace. All applicants are welcome.
Seniority level
Associate
Employment type
Full-time
Job function
Information Technology
Industries
IT Services and IT Consulting
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