We are currently hiring for a motivated, self‑driven L3 Infrastructure Engineer to provide comprehensive support. Working within the IT team in a very busy environment you will be responsible for supporting all aspects of the internal and hosted platforms.
Essential Job Responsibilities
Provide Level 3 escalation technical server support across multiple sites via remote support.
Lead various infrastructure projects to completion in‑house and as part of the group business.
Strong knowledge of administration, troubleshooting, implementation and configuration of Windows Servers 2016/2019/2022.
Active Directory – DNS, DHCP, GPO, patching.
VMware 8.03.
Dell PowerEdge / Power Store / Data Domain.
Dell AIOPS.
Manage Engine OPManager.
Veeam.
Anti‑virus.
Web proxy.
Microsoft Exchange, particularly ActiveSync.
RDS services.
SFTP services.
Certificate services.
TCP/IP, DNS, routing, NAT, firewalls, VPNs, LAN/WAN technologies.
Experience and knowledge of AWS services (off‑site backup & site recovery).
Support finance & audits: ISO27001, Sarbanes‑Oxley, NIST, and client audits.
Ensure adherence to and effective management of ITIL processes such as incident, change and problem management as this relates to the function.
Requirements
Degree level qualification in computer science or a related technical discipline.
Industry qualifications such as MCP/MCSE/VMware.
Minimum 4 years relevant experience.
Strong proactive customer service and interpersonal skills.
Excellent troubleshooting and analytical skills.
Proven history of providing excellent customer support in a fast‑paced environment.
Previous technical support experience in a corporate environment.
Ability to prioritise and manage time effectively.
Ability to work independently and as part of a team.
Excellent written and verbal communication skills.
Maintenance of configuration management documentation with an emphasis on strong change‑control processes.
Flexible and willing to work outside normal business hours if necessary.
Key Result Areas
Support the extended IT and company departments.
Increase IT department proficiencies.
Proactively participate in IT tasks and projects.
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