OverviewLocation: IrelandEmployment Type: Full timeLocation Type: RemoteDepartment: Compliance & PaymentsCompensation: $110K – $170KAbout WeTravelHi! I’m Zaky, Co-founder and Chief Operating Officer at WeTravel. Over the past 11 years, I’ve focused on building the leading vertical SaaS for the $300B multi-day travel segment, helping tour companies manage their operations from A to Z. At WeTravel, I lead compliance, payment partnerships, and people functions, working closely with talented teams to drive impact across the business.Multi-day travel businesses (think 7-day safari in the Serengeti or 5-day scuba diving in the Galapagos) use WeTravel as their all-in-one platform to manage sales processes, collect payments, and run the back office.We monetize as a vertical SaaS for these multi-day travel businesses through transaction volume. This is possible because our clients trust WeTravel as their agent of payees, accepting payments from travelers on behalf of the travel businesses. WeTravel also acts as the merchant of record, processing the payments and handling the chargebacks. Therefore, it is essential that we protect our user funds from any bad actors, while ensuring that the funds move smoothly from pay-in (travelers) to payout (travel businesses and their suppliers).Your roleYou will join the company at a pivotal moment. As the company scales and transacts billions of USD, we have transformed from a SaaS company to a payment/fintech company. You will work closely on any payment-related topic with the following people and teams: Product Manager - Payments, Engineering Manager - Payments, COO (commercial and compliance matters of payments), and your KYC and Payment Operations teams (risk and operational matters of payments).In-house KYC/KYB and Payment Operations teams: KYC/KYB – robust due diligence on travel businesses worldwide; Payment Operations – monitor transactions and coordinate with PSPs to escalate and resolve issuesTools and systems: e.g., Persona for KYC/KYB automation, Stripe’s Radar for fraud preventionDaily security oversight: CEO and COO monitor the security of user funds and work with Product and Engineering to keep funds safeYour mission and objectivesYour mission is to ensure user funds flow securely and smoothly from pay-in to payout while supporting growth and revenue. You will drive two areas:Payment Risk & Fraud ManagementIdentify risks from pay-in to payout and protect against bad actorsPerform due diligence and risk assessment on new and existing clientsRun rapid escalation for fraud incidentsPayment OperationsManage disputes/chargebacks and fund recovery from delinquent accountsResolve operational issues on pay-in and payout with PSPsMoving forward, you will manage and build:In-house KYC/KYB and Payment Operations teamsKYC/KYB: due diligence on travel businesses joining as WeTravel clientsPayment Operations: monitor transactions, escalate, and coordinate with PSPsTools and support: use systems like Persona and Stripe Radar; oversee security with leadershipYour Daily ActivitiesWe expect an owner mentality to build and run the Payment Risks and Operations organization. Example daily activities include:Develop a payment risk management strategyManage daily operations of KYC/KYB and Payment Operations teams (and possibly a Risk/Compliance team)Monitor red flags and escalate with stakeholdersCoordinate case management and communication of fraud incidentsCoordinate with PSPs to resolve payout issues (e.g., additional compliance documents)Review accounts with negative balances due to chargebacks and recover fundsBuild dashboards to evaluate risk scoresUpdate Prohibited Businesses lists based on PSP requirementsReview new KYC/KYB SOPs for new segmentsProvide compliance documents to PSPsManage annual filing of 1099K forms for applicable clientsBenefitsCompetitive salaryFull-time - Fixed Term Contract (as International Contractor)Generous Time to Recharge — unlimited paid time offAmsterdam Program – visit HQ in Amsterdam for 2-4 weeks annuallyRemote work up to 4 weeks per yearAnnual team off-siteExtensive paid family leaveThree paid volunteer days per yearOnboarding program and equipment supportLanguage support and international teamworkImportant noticesAs a member of our international team, you’ll work full-time under a B2B contractor agreement, with monthly payments in USDLegal right to work in Ireland required; we do not sponsor visas or relocationReady to build something meaningful? Apply now.Equal OpportunitiesWeTravel is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants from all backgrounds and perspectives. If you’re excited about this opportunity and believe you’re a good fit, we encourage you to apply and join us in transforming the travel industry!
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