Reservations Agent 4* Grand Hotel, Malahide Now under the management of FBD Hotels & Resorts, the iconic four-star Grand Hotel is looking for a Reservations Agent to join our Sales & Reservations team.
Main Responsibilities will include: Managing reservations Supporting reservation agents with individual reservations/enquiries Adhering to hotel SOPS and company policies Ensure the highest level of customer service at all times Contributing to yield management to achieve accommodation targets and maximum occupancy in both hotels.
Assisting in maintaining accurate inventory control for rooms Utilising the hotel direct CMS, OTA extranets and channel manager for the purpose of rate loading, guest communications and post stay feed back Assisting Manager with departmental reporting for both properties Managing rate codes, group booking platform and systems utilisation Supporting Departmental Manager with day to day running of department for both properties.
The ideal candidate will have: Previous experience in a similar role in a hotel environment Ability to prioritize in a fast-paced environment Accuracy & strong attention to detail Flexibility in day-to-day job demands Standards driven & customer focused Excellent organisational and communication skills Work well within a team environment and also be able to use own initiative Perks of Joining the Team: Meals on duty Complimentary parking on site Free use of Arena Fitness Gym Staff, family & friends discounts across the FBD Hotels Group FBD Insurance 15% Discount Taxsaver Scheme & Cycle to Work Scheme Cash Saving Scheme Save as You Earn Refer a Friend bonus scheme Colleague Discounted Dry Cleaning Service Skills: Customer Focus Fast-Paced, Independent Thinker Attention to Detail Benefits: EAP (Employee Assistance Programme) Professional Coaching Opportunities for Advancement Employee Recognition Employee Referral Bonus Learning and development opportunities E-Learning & Development Portal