Job Title
Customer Service Administrator
Location
Dundalk, Co Louth – Office based role.
Salary
circa €30k
Benefits
Company Pension, Sick Pay Scheme, Health Insurance (75% employee & 50% spouse and children), 4pm finish on Friday, Car parking.
Role Description
The role of the Customer Service Administrator will involve working with the existing team on various aspects of the business. There will be a degree of multi‑tasking required in terms of working on multiple administrative projects at the same time and contributing various inputs required. You will be the point of contact for any and all customers.
Key Duties & Responsibilities
* Act as point of contact for any and all customer enquiries.
* Handle and resolve customer complaints.
* Accurately enter and review order data on the company system.
* Keep accurate and detailed records of customer interactions and transactions.
* Ensure that all client details are kept current on the customer database.
* Communicate and co‑ordinate internally with manufacturing/warehouse etc.
Requirements
* Minimum 2 years experience in a similar customer service role.
* Excellent written and verbal communication skills.
* Solid computer skills – MS Office (Word, Excel, etc.).
* Ability to organise work and keen attention to detail.
* Knowledge of customer service principles and practices.
* Eager to learn and possess a "can‑do" attitude.
* Personal attributes to work successfully as part of a small team.
* Ability to work in an environment where initiative and judgment are key qualities.
Application
For more information please send your CV to Ciara in confidence through the link.
If you are living in Ireland and hold a VALID WORK PERMIT, please feel free to contact us directly. If you do not hold a valid work permit, unfortunately we will not be able to assist you with your job search.
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