Job Overview
The Operations Team Leader plays a vital role in ensuring the smooth running of our restaurant, working closely with the General Manager to achieve set targets.
Key Responsibilities:
* Shift Management: Ensure seamless execution of daily operations, addressing any issues promptly.
* Team Supervision: Directly supervise team members, providing coaching and support to meet high standards.
* Customer Focus: Prioritize delivering exceptional customer service, maintaining a positive atmosphere.
* Hands-on Leadership: Lead by example, taking an active role in all aspects of the business, including training and development.
* Promotions Coordination: Effectively coordinate sales promotions, driving business growth.
* Employee Relations: Collaborate with the store manager to resolve employee-related matters.
Work Environment
A fast-paced environment with periods of physical demands due to business fluctuations, staff quality, and preparedness for varying levels of demand.