What You Will Do
As IT Operations Project Lead you will play a key role in shaping the future of Salesforce IT Operations within a global organization. You'll devise and lead initiatives that enhance internal team performance, scalability, and customer experience across our Salesforce ecosystem. Working closely with the IT Operations Manager, you'll ensure support operations evolve with growth and set a high standard for best practices.
* Lead with vision: Identify opportunities for transformation and propose innovative strategies that improve governance, automation, and support processes globally.
* Influence and collaborate: Work closely with senior business leaders, IT partners, and product owners to align operational improvements with organizational goals.
* Own performance excellence: Monitor key metrics, analyze trends, and implement data-driven improvements to ensure world-class support delivery.
* Drive impactful projects: Manage initiatives that enhance productivity, streamline processes, and strengthen governance across multiple platforms.
* Champion continuous improvement: Foster a culture of learning, automation, and knowledge sharing within the IT Operations team.
How You Will Do It
* Strategic Thinking: Apply a forward-looking mindset to identify opportunities for automation, governance improvements, and operational scalability.
* Collaboration: Build strong partnerships with business leaders, IT teams, and product owners to ensure alignment and shared accountability.
* Data-Driven Decisions: Use metrics, trend analysis, and performance insights to guide improvements and measure success.
* Project Leadership: Drive initiatives from concept to delivery, ensuring timelines, quality standards, and stakeholder engagement are met.
* Continuous Improvement: Promote best practices, knowledge sharing, and a culture of learning within the IT Operations team.
What We Look For
Essential
* 3+ years in IT support leadership and in driving improvement initiatives, ideally in a global organization.
* Strong knowledge of IT operations, governance frameworks, and Salesforce/CRM/ERP administration.
* Proven ability to lead teams and drive strategic initiatives.
* Skilled in using data and metrics to identify trends, measure performance, and implement improvements.
* Experience managing complex, multi-stakeholder projects.
Preferred
* Experience with Salesforce administration and governance best practices.
* Familiarity with ITIL, Agile, or similar frameworks.
* Knowledge of ITSM tools (e.g., ServiceNow).
* Passion for automation, process optimization, and fostering a culture of learning.
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