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Receptionist - The Gleneagle Hotel, Killarney
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Client:
The Gleneagle Hotel
Location:
Killarney, Ireland
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
07ddd3be2407
Job Views:
5
Posted:
01.08.2025
Expiry Date:
15.09.2025
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Job Description:
Employment Type: Full-Time
About the Role
Gleneagle, proudly certified as a Great Place to Work, is recruiting a Receptionist to join our Front Office team. As the first point of contact, you'll play a vital role in creating a warm and welcoming experience for our guests - setting the tone for their entire stay.
Our hotel features 287 bedrooms, 30 self-catering apartments, nightly live entertainment, extensive leisure facilities, bars, restaurants, and conferencing and banqueting spaces. Our diverse guests include families, business visitors, tour groups, and those attending events at the Gleneagle Arena or Gleneagle Club.
The Role
* Manage smooth guest check-ins and check-outs with a warm, authentic, and knowledgeable approach.
* Handle all guest queries professionally, providing information on in-house facilities, local attractions, and points of interest.
* Ensure accurate guest billing and accounts, presenting them clearly at departure.
* Collaborate closely with all hotel departments to provide seamless guest service.
* Follow all departmental operational procedures and standards.
The Ideal Candidate
* Previous reception experience in a 3*, 4*, or 5* hotel.
* Warm, positive personality with a genuine passion for guest care.
* Strong team player who can also work independently and use initiative when required.
* Great attention to detail and pride in delivering excellent service.
Why Join Us?
* Year-round employment with excellent training and development opportunities.
* Paid online training before starting and full HR support throughout onboarding.
* Employee referral bonus program.
* Complimentary bus service to/from town centre.
* Free onsite car parking.
* Free meals, tea & coffee while on duty.
* Uniform provided.
* Discounted freshly ground coffees, cappuccinos, and lattes in our hotel shop.
* Equal opportunities for career growth with paid internal and external training days.
* Free access to gym, 25m swimming pool, jacuzzi, steam room, sauna, squash courts, tennis courts, pitch & putt.
* Discounted leisure club membership for family members.
* Special rates for family and friends at our hotels and self-catering properties.
* Discounted dining rates for family special occasions.
* Employee of the Month awards, annual gala and staff parties (including children's party).
* Staff discount on gifts in our hotel shop.
* 2-night hotel stay for two people after 12 months' service.
* Discounted tickets for select Gleneagle Arena or hotel entertainment events.
* Access to trained mental health first aiders and the Quiet Room.
Our Commitment to Diversity & Inclusion
Gleneagle Group is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We do not discriminate based on race, religion, colour, national origin, sex, gender identity or expression, sexual orientation, age, marital status, disability, or any other protected characteristic. Reasonable accommodations are provided throughout the application and employment process-please contact us if you require support.
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