By joining Microsoft’s Business & Industry Copilot (BIC) team, you will play a pivotal role in envisioning, designing, and developing AI Agentic experiences—one of the most highly anticipated Copilot capabilities. You will contribute to building enterprise experiences on Dynamics 365, driving a transformative AI revolution.
As a Senior Product Designer IC on the Customer Experience team, you will craft user-centered, innovative design solutions that enhance both the emotional and functional aspects of enterprise experiences. This role focuses on delivering seamless end-to-end AI Agentic user experiences while balancing technical and business objectives. You will collaborate across teams to define, develop, and refine product features, communicate compelling product narratives, and mentor product designers to deliver exceptional design outcomes.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Qualifications
Required Qualifications
* Bachelor's Degree in Industrial Design, Product Design, Human Computer Interaction, User Experience, Interaction Design, or related field AND professional experience working in product or service design
* OR Master's Degree in Industrial Design, Product Design, Human Computer Interaction, User Experience, Interaction Design, or related field AND professional experience working in product or service design
* OR equivalent experience (e.g., demonstrated experience working in product or service design or using design thinking to solve problems)
Other Requirements:
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings:
* Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
Responsibilities
* Design Leadership : Lead the end-to-end creation of user-centered designs by incorporating user research insights, developing design concepts and delivering high-quality design artifacts (e.g., wireframes, interaction models, and detailed designs) that balance user needs, business goals, and technical constraints.
* Experience Vision : Establish and maintain a clear experience vision aligned with user needs, business objectives, and technical requirements, ensuring a seamless and engaging user experience.
* UX Storytelling: Leverage storytelling to convey the design vision and user journey, transforming complex ideas into compelling narratives that inspire stakeholders, align teams, and evoke empathy for user needs.
* Cross-Functional Collaboration : Collaborate with researchers, product managers, engineers, business, and other stakeholders to align on UX goals, ensure implementation feasibility, and refine designs based on feedback.
* Design Consistency : Champion the adoption of design systems and standards to ensure consistency, cohesion, and brand alignment across products and experiences.
* Mentorship : Guide and mentor, the product design team, fostering skill development, aligning design goals, and driving the team toward high-quality outcomes .
* Effective Communication : Represent and document design strategies and decisions effectively to stakeholders, senior management, and interdisciplinary teams, ensuring alignment and clarity.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
Industry leading healthcare
Educational resources
Discounts on products and services
Savings and investments
Maternity and paternity leave
Generous time away
Giving programs
Opportunities to network and connect
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations .
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