Social network you want to login/join with:
Tech Customer Support Representative
Location: Dublin – hybrid model
Duration: 11 months initially
Fantastic opportunity to join one of the biggest and fastest-growing software companies in the world! Our client is seeking a motivated Customer Support Representative to join their team, supporting a globally growing customer base.
Responsibilities:
* Log cases on the IT Service Desk and maintain details of software/hardware problems.
* Provide initial triage technical support by answering customer inquiries, solving problems, and providing product information via case, phone, or email.
* Represent peers in Global Forums in Transfer of Information (TOI) and other training sessions.
* Escalate issues to internal or external support resources and Subject Matter Experts when necessary.
* Support users in using the client platform by providing advice and training.
* Perform initial triage of customer cases with documented solutions and workarounds.
* Identify gaps in self-service documentation.
* Provide support for client Store Applications.
* Manage multiple cases daily and assist peers with their cases.
* Participate in User Acceptance Testing (UAT).
Qualifications:
* Prior experience in a Customer HUB or Customer Care role for an Enterprise Software or SaaS environment is highly desired.
* Good understanding of ticketing platforms is an advantage.
* Experience with using and troubleshooting SaaS applications.
#J-18808-Ljbffr