Role: Director of Operations
Location: Co Waterford, Ireland
Salary: €60,000 circa (DOE)
Accommodation: Can be considered
Start Date: Immediate Start Available
Achieve Hospitality
Achieve Hospitality is delighted to be partnering with a five-star luxury hotel and spa perched on the cliffs in County Waterford, offering stunning Atlantic views and a blend of modern Irish design with warm hospitality.
The hotel features 39 sea-facing rooms and suites, a Michelin-starred restaurant, a clifftop bar, and spa with infinity pool, sauna, and treatment rooms.
Renowned for its exceptional service, fine dining, and wellness experiences, this is a premier destination for luxury travellers seeking relaxation, gourmet cuisine, and coastal adventure.
They are seeking an experienced Director of Operations with a strong background in Food & Beverage as well as Rooms to provide support the General Manager.
Role Responsibilities:
Oversee day-to-day operations across rooms, food & beverage, spa, and leisure facilities, ensuring seamless delivery of service standards.
Develop, implement, and maintain operational policies and procedures aligned with the hotel's luxury brand standards.
Monitor performance metrics to ensure operational efficiency, guest satisfaction, and profitability.
Lead, mentor, and motivate department heads and staff to deliver exceptional guest experiences.
Foster a culture of excellence, teamwork, and continuous improvement.
Oversee recruitment, training, and performance management across all departments.
Ensure high standards of guest service, anticipating and exceeding guest expectations.
Address guest feedback promptly, maintaining the hotel's reputation for world-class hospitality.
Drive initiatives that enhance the overall guest journey, from arrival to departure.
Prepare and manage operational budgets, controlling costs while maximising revenue opportunities.
Analyse financial and operational reports to optimise profitability and efficiency.
Collaborate with sales and marketing teams to support occupancy targets and brand positioning.
Ensure all areas of the hotel comply with health, safety, and regulatory standards.
Oversee maintenance and capital projects to maintain the luxury standard of the property.
Partner with vendors and suppliers to ensure quality and cost-effective services.
Identify opportunities to enhance operations, service offerings, and guest satisfaction.
Support the General Manager in long-term planning and implementation of strategic initiatives.
Stay informed on hospitality trends and competitor performance to maintain market-leading standards.
Candidate Requirements:
Extensive experience in senior operations roles within luxury hotels, resorts, or high-end boutique properties.
Proven track record of leading multi-department teams and delivering exceptional guest experiences.
Strong leadership and team management skills; ability to inspire and develop department heads.
Excellent understanding of hotel operations, including rooms, F&B, spa, wellness, and leisure facilities.
Budgeting, forecasting, and cost management.
Strategic thinker with ability to improve processes, drive revenue, and enhance guest satisfaction.
High level of interpersonal and communication skills, with focus on guest service excellence.
Familiarity with health, safety, and regulatory compliance in hospitality operations.
Knowledge of luxury market trends, brand standards, and Michelin-level service expectations.
Professional, polished, and guest-focused demeanor.
Strong decision-making and problem-solving abilities under pressure.
Passion for luxury hospitality, culinary excellence, and wellness experiences.
Adaptable, proactive, and able to thrive in a fast-paced, high-expectation environment.
Benefits:
Competitive Salary €60,000 circa (DOE)
Bonus Scheme
Pension Scheme
Discount across the Property
Assistance with relocation
How to Apply
To apply for this role, please send your CV/resume to: laura.iveson@achievehospitality.com
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