JD Sports - 0679 Waterford, Units 33 & 34, Waterford, Dublin, Ireland Req #1368
06 May 2025
Established in 1981 with a single store in the Northwest of England, the JD Group is a leading omni-channel retailer of Sports Fashion, Outdoors, and Gyms, with colleagues working across various retail fascias in many markets worldwide.
JD Sports Fashion Plc was listed on the London Stock Exchange in 1996, has been a FTSE100 company since 2019, and continues to expand both in the UK and internationally.
Our goal is to be the leading global omnichannel retailer in the sports and outdoor industry. We seek individuals who are motivated to help us achieve this vision by embracing our strategic goals of being a people-led, innovative, and customer-focused organization that delivers operational excellence and explores new growth opportunities.
Role Overview:
We are seeking an enthusiastic Sales Assistant to deliver an exceptional shopping experience for our customers. With ample opportunities for career development, JD Group is ideal for motivated individuals interested in progressing their careers.
Responsibilities:
1. Provide exceptional customer service: Greet customers warmly, ensure they have a great experience, and understand the customer service measurement program.
2. Drive sales: Utilize in-store devices, promote the full product range, and maximize add-on sales opportunities.
3. Maintain visual standards: Keep the shop floor clean, well-stocked, and displays organized according to brand guidelines.
4. Support store operations: Assist in other departments as needed, represent the company professionally, and follow safety guidelines.
5. Process transactions: Handle cash and card payments accurately.
6. Upsell and cross-sell: Maximize sales opportunities through product recommendations.
7. Manage stock: Keep shelves organized and fully stocked.
8. Customer queries: Address and resolve customer issues professionally.
9. Team collaboration: Work with colleagues to meet store targets.
Role Objectives and KPIs:
1. Achieve or surpass monthly sales targets.
2. Drive KPIs including Units, Conversion, ATV, UPT.
3. Meet upselling and cross-selling targets.
4. Maintain a high Net Promoter Score.
5. Ensure stock on the shop floor is replenished.
Skills and Experience:
* Positive attitude towards a fast-paced, customer-focused retail environment.
* Enthusiasm for personal and professional development.
* Strong interpersonal and communication skills, with confidence in engaging customers.
* Flexibility to work various shifts, including weekends and holidays.
Employee Benefits:
* 25% discount on a wide range of products in-store and online across multiple brands.
* Exclusive deals and discounts through our benefits platform (TELUS Health).
* Access to counseling, digital health, and well-being services.
* Health cash plans.
* Internal development courses and accredited qualifications (England only).
* Discounted gym memberships at JD Gyms.
* Participation in colleague networks and volunteering initiatives.
* Opportunities for personal and professional growth within the company.
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