Compliance Services Associate The Advertising Standards Authority (ASA) is the independent self-regulatory body set up and financed by the advertising industry and committed, in the public interest, to promoting the highest standards of marketing communications. ASA looks to ensure that advertising is legal, honest, truthful and decent across all offline and online commercial advertising. Our overall purpose is to foster trust in advertising for all. Through the Code, ASA seeks to protect the general public and vulnerable groups in society from the impact of potentially harmful advertising.Advertising regulation is necessary to ensure that advertisers are acting responsibly, producing advertising that promotes consumer confidence, a level competitive playing field and an environment in which consumer choice and trust can thrive.ASA is recognised as a trust leader in advertising standards. The successful candidate for this role will be enthusiastic, experienced, organised and self-motivated with excellent communication skills.You will primarilydeal with ad complaints. The issues you will encounter will include hot topics at any given time, currently including subjects such as gambling, alcohol and advertising to children. You will play a critical part in ensuring that advertising standards are maintained and that ads dont cause harm, offend or mislead those who see them. We have a culture thats open, friendly and collaborative, with a real focus on making the right decisions in the right way and learning while were doing it. In an environment where sharing knowledge and ideas is valued, you will demonstrate your ability to learn quickly, work autonomously within a team player setting and find creative solutions to work related challenges. You will also experience and contribute to operational improvements and technology developments as we implement strategic and transformational projects across the organisation. The Role Undertake bespoke bodies of work, projects and assignments related to the ASA Code, compliance and services utilising data collation, analytical and reporting skills Primarily manage, investigate and resolve a personal case load of ad complaints from consumers and brands, applying sound investigative principles of due process, to resolve and conclude ad complaints Resolve the majority of ad complaints informally through our procedures, and the minority by preparing full draft case adjudications for formal adjudication by our independent Complaints Council, attend their meetings as an observer as your cases are adjudicated upon and observe them reaching their decisions at their meetings Build appropriate levels of knowledge of codes and complaints systems managed by relevant State agencies Contribute to operational improvements and technology developments as team member engaging in transformational projects across the organisation. Work to reach individual and team goals Share appropriate front of house hospitality and office administration on an as needs basis Any other general work duties that may arise as a team or individual The Candidate You are likely to be suited to this position if you share the following key role skills and attributes: Ability to analyse and consolidate a range of information to make sound decisions Enjoy and are competent doing detailed process-oriented work with end-to-end processes Very high standards of accuracy and attention to detail Excellent organisational and planning skills to include multi-tasking, prioritising and meeting deadlines Have an ability to collaborate effectively and develop strong relationships with colleagues and customers alike Excellent spoken and written communication skills using Business English fluently, Use standard Microsoft Office products and other IT applications effectively and efficiently and have an interest in social media, its use and application for users Preferably have at least two years relevant experience Ideally hold a Third Level degree qualification, equivalent or appropriate professional qualification Our vacancy presents the possibility for you to join us in a full-time 3 year fixed term contract position, requiring some flexibility around hours worked, on a 37.5 hour week, in a hybrid working environment that blends workplace and remote working. A competitive salary and benefits package is on offer for this position. So, if you think this role is for you, apply through Irish Jobs with your CV and where you can tell us more about you. Visit us at our website where you can see more about us. ASA is an equal opportunities employer. Canvassing will disqualify.