Job Overview
The Front Office Manager will be responsible for overseeing the day-to-day operations of reception and its staff, encompassing staff training and development, reviewing departmental standard operating procedures (SOPs), managing group bookings, and coordinating with other departments.
Key Responsibilities:
* Leads a team in a fast-paced environment, ensuring seamless service delivery.
* Develops and implements effective SOPs to enhance operational efficiency.
* Cultivates strong relationships with internal stakeholders to facilitate collaboration and achieve shared goals.
* Collaborates with colleagues to resolve issues and improve processes.
* Fosters a positive work culture, promoting employee engagement and well-being.
Requirements and Qualifications:
* A minimum of 2 years of experience in a similar management position, preferably within the hospitality industry.
* Proficiency in OTA Extranets is highly desirable.
* Working knowledge of hotel management systems, such as Hotsoft System, is advantageous.
* Excellent communication and interpersonal skills are essential for success in this role.
* Strong leadership abilities, with a focus on people management and development, are crucial.