Job Description
* Greeting guests and completing procedures on check in & check out
* Managing and handling phone reservations, confirming previously-made reservations & answering any customer queries
* Processing payments and balancing financial records
* Handling guest inquiries & complaints, and contacting necessary personnel to follow up.
* Delivering excellent customer service to all guests at all times
The successful candidate will be required to have:
* Minimum 1 years' experience as a Receptionist
* Experience in working with "Hotsoft" system will be an advantage
* Exceptional Customer Service skills
* Knowledge of Microsoft word, outlook & excel and experience with an office management system is an asset
* Ability to work flexible hours – evenings & weekends
* Excellent communication/interpersonal skills
* Must process a "Can Do" attitude
* Well organised and ability to work on your own initiative
* Be efficient with great organisational skill
Job Type: Full-time
Benefits:
* Food allowance
* On-site parking
Schedule:
* 8 hour shift
Work Location: In person