From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven.
About the Role
At Fivetran our CSEs take on exciting technical challenges while partnering with customers both internal and external to drive issues to an outcome that exceeds expectations.
The Customer Support team is responsible for creating solutions and providing excellent experience for every customer. As a Customer Support Engineer, you will be working with new and existing customers in a highly technical capacity, ensuring success for our existing valued customers.
Fivetran Support partners with some of the most passionate teams in the world, our customer’s teams, to deliver a best-in-class experience. Via a collaborative and holistic approach that is focused not only on resolution but also prevention of future issues, the Customer Support Engineer (CSE) acts as our customer’s technical champion within Fivetran.
This is a full-time position based out of our Dublin office. Our hybrid work model offers a blend of remote flexibility and in-person collaboration, including two days in the office each week to connect and build as a team.
Technologies You’ll Use
* Diverse REST, SOAP and GraphQL APIs (prominent ones such as Stripe, Shopify and Meta)
* GCP, AWS, Databricks, Snowflake, Managed Data Lakes Service
* Java, SQL, Clojure
What You’ll Do
* Own and manage customer cases end-to-end, from initial troubleshooting through root cause analysis to full resolution while collaborating with customers and stakeholders to ensure timely outcomes.
* Investigate incidents using Fivetran connectors, logs, and internal tools to identify and resolve issues within the customer environment
* Deliver technical support to Fivetran customers and partners across multiple channels (web, email, virtual meetings, etc.).
* Support customers round the clock in close partnership globally with our APAC and AMER regional support teams
* Closely partner with Fivetran’s Engineering and Product teams by submitting well-documented bugs, feature requests and improving product stability.
* Document any known or newly identified solutions in our knowledge base, fostering team-wide expertise and ensuring consistency in support delivery.
* Collaborate with teammates on technical and strategic projects aimed at improving support processes, driving efficiency, and enhancing customer satisfaction.
* Experience: 3 - 8 years
* Strong customer advocacy with excellent written and verbal communication skills in English.
* Extensive experience with RESTful and SOAP APIs
* Well-developed analytical, process-oriented approach to troubleshooting, problem-solving, and issue resolution with keen attention to detail.
* Strong cross-collaborative skills with a passion for fostering a positive, ego-free culture where teamwork, shared decision-making, and collective success are core values.
* Proficient in data analysis with strong skills in SQL querying, log analysis, and the ability to read and understand Java, C++, or other programming languages—including experience interpreting Java stack traces and exceptions.
* Strong knowledge of networking concepts including latency and connectivity troubleshooting.
* Comfortable navigating Github and submitting Pull Requests
Bonus Skills
* Expertise in at least one SaaS REST API including Meta, Stripe, Hubpot or Shopify APIs.
* Experience with ETL processes, data transformation, and integration tools used to streamline data movement and ensure data consistency across platforms.
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Perks and Benefits
* 100% employer-paid medical insurance*
* Generous paid time-off policy (PTO), plus paid sick time, inclusive parental leave policy, holidays, and volunteer days off
* Professional development and training opportunities
* Company virtual happy hours, free food, and fun team-building activities
* Monthly cell phone stipend
* Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents.
*May vary by country and worker type - please reach out to your recruiter for more information
Click here to learn more about Fivetran's Benefits by Region.
Fivetran brings together high-quality talent across the globe to make data access as easy and reliable as electricity for our customers. We value and recognize that our customers benefit from having innovative teams made of people from many backgrounds, experiences, and identities. Fivetran promotes diversity, equity, inclusion & belonging through attracting, recruiting, developing, and retaining a diverse workforce, not only because it is the right thing to do, but because it helps us build a world-class company to better serve our customers, our people and our communities.
To learn more about Fivetran’s culture and what it’s like to be part of the team, click here and enjoy our video.
We are committed to ensuring that all candidates have an equal opportunity to participate in our interview process. If you require accommodations at any stage of the process due to a disability, medical condition, or any other circumstance, please don't hesitate to submit your request by filling out this form. We will work with you to provide reasonable accommodations to facilitate your participation and ensure a fair and accessible interview experience. Your request and any information provided will be kept confidential and will not impact your candidacy. We look forward to hearing from you and accommodating your needs to the best of our ability.
MIT research: Data readiness is key to AI readiness
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