Business Operations Manager - Global Tech
Location:
Dublin 4, Ireland
Working Model:
Hybrid - 3 days onsite / 2 days remote
Contract Duration:
7 months
Salary:
€86,000 pro rata
The Operations Manager will be responsible for driving operational excellence across vendor and/or internal operations by designing, implementing, scaling, and optimising operational processes with a large global technology company.
The successful candidate will lead initiatives focused on process improvement, workflow efficiency, operational performance, customer experience, and automation opportunities.
This role requires a highly analytical operations professional with strong stakeholder management capability, operational governance experience, supplier/vendor oversight exposure, and a track record of delivering scalable process improvements within complex environments.
Key requirements
Significant experience within operations management, programme operations, business operations, or process improvement environments.
Proven experience improving operational workflows and scaling operational processes.
Strong KPI, SLA, and operational reporting experience.
Experience managing vendor/supplier relationships and operational governance.
Exposure to queue management, ticketing operations, and escalation handling.
Strong stakeholder management across cross-functional teams.
Experience implementing automation opportunities or operational tooling enhancements.
Strong project management and operational delivery experience.
Experience producing SOPs, workflows, operational documentation, and process maps.
Strong analytical and problem-solving capability.
Apply today, this role will move quickly!
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