MUTEC, the Municipal and Utilities Truck Equipment Company, currently wish to recruit a Service Advisor to join the busy team based on the Longmile Road, Dublin 12.
MUTEC is an authorised Mercedes-Benz commercial vehicle dealership and aftersales service centre. We are a division of Motor Distributors Limited. Our aftersales service focuses on the maintenance and repair of Mercedes-Benz Commercial Vehicles, Mercedes-Benz buses and coaches and operates a CVRT Centre.
Main duties and responsibilities to include:
* Establishing, maintaining and developing long-term customer relationships and for initiating and managing the service process.
* Liaise with the Workshop, Service Reception, Warranty, Parts Department & internal customers.
* Creating job cards detailing customers requirements in a clear and concise manner.
* Maintaining high levels of customer service whilst offering advice to customers regarding technical issues, costs, completion times etc.
* Maintain up-to date progress on each of your customers vehicles undergoing maintenance and repair and liaise with your customer as needed on any additional work or costs.
* Determine workshop availability and schedule customer bookings by phone, email or from walk in customers wishing to book maintenance and repair work.
* Meet customers when they arrive with their vehicle and establish a clear understanding of what maintenance and repair work is to be carried out.
* Ensure that the customers vehicle is ready at agreed day/time and explain all maintenance and repair work completed.
* Ensure invoicing is carried out correctly on completed jobs.
The successful candidate will ideally:
* Excel at understanding, anticipating and meeting customer needs.
* Exhibit excellent communication and interpersonal skills.
* Possess excellent problem-solving ability.
* Work well under pressure.
* Have strong organisational and planning skills.
* Be efficient, with good attention to detail.
* Work well as part of a team.
* Have strong IT skills.
* Be flexible in their approach to work.
* A technical background is desirable but not essential.
* Clean full drivers' licence is desirable but not essential.
If you meet the above criteria and wish to be considered for this position, please submit a cover letter outlining your availability and salary expectation, together with a comprehensive Curriculum Vitae.
Job Types: Full-time, Permanent
Work Location: In person