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We’re proud to partner with some of the world’s leading hospitals and healthcare organizations to improve the experience of care for patients, families and care teams during hospital visits. Our technology impacts lives across the globe, at a time when many are at their most vulnerable. We proud to partner with some of the world’s leading hospitals and healthcare organizations to improve the experience of care for patients, families and care teams during hospital visits. Our technology impacts lives across the globe, at a time when many are at their most vulnerable.
Position Overview:
We are seeking a highly motivated and detail-oriented IT Support Engineer to join our IT Operations team. As an IT Support Engineer, you will be responsible for providing technical support, maintaining hardware and software systems, and assisting in the day-to-day IT operations of our organization. This is an excellent opportunity for a candidate who is passionate about IT and eager to learn and grow in a dynamic environment.
Key Responsibilities:
* Technical Support: Provide first-level technical support to end-users by troubleshooting and resolving hardware and software issues promptly and effectively.
* Hardware Maintenance: Assist in the setup, configuration, and maintenance of desktops, laptops, printers, and other hardware devices.
* Software Installation and Updates: Assist in the installation and updates of software applications, operating systems, and security patches.
* Network Support: Assist in monitoring and troubleshooting network connectivity issues, including LAN and Wi-Fi, VPNs.
* Documentation: Maintain
* accurate records of hardware and software inventory, user accounts, and IT procedures.
* Security Awareness: Assist in implementing and enforcing security policies and procedures, including user access controls and password management.
* Backup and Recovery: Assist in regular data backup procedures and assist in disaster recovery planning and testing.
* Vendor Liaison: Communicate with external vendors and service providers to coordinate repairs, warranty claims, and procurement of IT equipment.
* User Training: Provide basic training and guidance to end-users on IT-related topics and best practices.
* Ad Hoc Tasks: Assist senior IT staff with ad hoc projects and tasks as required to support the IT department and business operations.
Qualifications:
* Bachelor's degree or Diploma in Computer Science or equivalent discipline
* Basic understanding of computer hardware, operating systems, and software applications.
* Strong problem-solving and troubleshooting skills.
* Excellent communication and interpersonal skills.
* An eagerness to learn and adapt to new technologies and concepts.
* Attention to detail and ability to work independently and in a team.
* Experience with Azure, AzureAD (Entra), Microsoft 365, InTune
Preferred Qualifications (not mandatory but beneficial):
* CompTIA A+ certification or equivalent.
* Experience with Windows and/or Linux operating systems.
* Solid understanding of networking
* Basic scripting or programming skills (bash/powershell).
* Should have a keen interest in utilising AI tools to optimise productivity
The Benefits
In addition to a competitive remuneration
package, we offer access to the following:
* Company Health Insurance
* Pension Scheme
* RSUs (Restricted Stock Units)
* Paid Maternity Leave
* Paid Paternity Leave
* Flexible Work Options
* Life Assurance
* Long Term Illness Benefit
* Employee Assistance Programme
* Secure on-site bicycle parking & Cycle to Work Scheme
* Tax Saver Travel Pass
About Us
At Oneview we appreciate the value that diversity brings and believe our workforce should be reflective of the customers and communities we serve. That is why we actively welcome applications from people from all backgrounds, and do not discriminate based on gender, age, race, religion, marital status, sexual orientation, disability, membership of the Travelling community, or family status. Oneview is committed to having an inclusive workplace where every employee feels they belong. If you require accommodations to be made during the recruitment process, or have questions relating to accessibility, please contact us.
Seniority level
* Seniority level
Associate
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology
* Industries
IT Services and IT Consulting and IT System Data Services
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