Site Quality Manager in a global industry leader manufacturing secondary packaging solutions for pharmaceutical, healthcare and medical device markets. This role is part of the sites leadership team responsible for compliance, customers, and continuous improvement activities to create a total quality culture.
Key Responsibilities
* Support the Cluster Manager and site Leadership team in quality governance.
* Lead and support meetings as required and provide information and analysis to support decision making.
* Review the quality system to ensure full compliance with customer and company best practice guidelines and maximize effectiveness of production contributing to consistent operational performance and standards while ensuring conformance to relevant accreditation standards.
* Provide authoritative guidance and advice on all aspects of quality to the site management team and employees; train and coach employees improving knowledge and skills in quality improvement.
* Recruit, develop, motivate, and manage a Quality team (QA/QC) that optimizes quality operations and is flexible in the support it offers the business meeting current and future needs.
* Establish and develop professional working relationships with customers providing a technical service and reference point as required to support the company's products and reputation as a quality supplier.
* Manage the customer complaint procedure facilitate the investigation of quality problems faults and non-conformances with production teams; manage corrective and preventative problems to ensure quality standards are maintained.
* Initiate and control robust investigations to provide corrective and preventive actions (CAPA) and support the complaints handling process and participate in implementing improvement actions to prevent re-occurring issues.
* Facilitate customer facing activities and communications including customer visits responses and preparation of information while leading site audit activities external body internal and customer.
* Lead quality initiatives and focus groups to support knowledge and understanding of all operatives and grow awareness of quality issues to improve quality.
* Promote a total quality philosophy at all levels developing a culture of right first time and continuous improvement.
* Develop an Integrated Quality Management System including quality environment and health and safety.
* Lead improvements to enhance quality system and ensure optimum process in place to meet customer specifications while maximising production.
* Review amendments to standards and ensure compliance with accreditation bodies.
* Support introduction of new equipment on site and validation processes to meet safety and customer expectations.
Benefits:
* Contribute ideas and participate in ongoing business improvement initiatives to reduce overall operating costs improve margin and provide input into the strategy and operations of the site.
* Produce data and present reports for site customers and corporate as required.
* Identify improvement projects and continuous improvement initiatives in line with site and corporate requirements to improve quality and safety and work with colleagues to implement these.
* Support senior leadership team in introducing systems and procedures to enhance operating effectiveness and efficiencies.
* Deliver GMP Quality and FSC training to all employees as required.
Ongoing Opportunities: As a Quality Assurance Professional, you will have opportunities to grow and develop your career within our organization. We encourage innovation and creativity, and we value employees who can identify areas for improvement and implement changes to drive business results.