Member Service Representative at New Ross Credit Union (NRCU)
Co. Wexford
Permanent
Full Time
Expires on Wednesday the 5th of November 2025
New Ross Credit Union Ltd (NRCU) is proud to serve over 30,000 Members with offices in New Ross, Bunclody & Ramsgrange with €158 million of assets under management. We are currently recruiting for the position of Member Service Representative to join our team.
Branches available within the New Ross branch (Travel between branches may be required between locations) Role will be a full-time permanent position (37.5 hours) based between Monday to Saturday.
Job Purpose
Member Service Representatives are responsible for carrying out a range of both back‑office and member‑facing operational and administrative activities that contribute to the effective running of the day‑to‑day operations of the credit union. The key purpose of the roles is to support our very valued members with all financial transactions by providing a superior level of assistance and service in a timely and efficient manner. As our MSRs are the main point of contact for all existing and potentially new members delivering exceptional member service by providing an efficient telephone, online and email service to our members, the successful candidates will have an excellent member care ethos. The role will primarily be based in our New Ross office, but travel to our other offices may be required.
Main Responsibilities
* Member-focused and aligned with the ethos and values of the credit union.
* Strong organisational and problem‑solving skills with the ability to multitask effectively.
* Friendly, professional, and approachable, believing in teamwork and collaboration.
* Experience working in a credit union, financial or office administration environment an advantage.
* Excellent verbal, written communication with strong interpersonal skills.
* Experience in IT skills and demonstrate strong analytical and numerical skills.
* Detail‑oriented and well‑organised with exemplary phone manner.
* Flexible and adaptable with a positive attitude to change with a strong action orientation.
* QFA qualification desirable. Successful candidates without a QFA qualification will need to undertake study towards obtaining relevant QFA qualification upon commencement into the position.
* Successful candidates will be expected to meet the Central Bank Fitness & Probity standards.
* Ability to work on own initiative and as part of team.
Qualifications
* Experience in working in a financial services or office environment is desirable but not essential.
* QFA qualification desirable (or actively working towards obtaining qualification) in line with the Minimum Competency Code (MCC) set out by the Central Bank.
New Ross Credit Union is a community-based credit union with our members needs foremost in our decision-making. We aim to deliver a friendly, efficient quality service as well as products to our valued members as a not-for-profit organisation.
Applications on or before 5:00 p.m. on Wednesday the 5th of November 2025.
NRCU is regulated by the Central Bank of Ireland.
NRCU is proud to support a diverse and inclusive working environment.
New Ross Credit Union is an equal opportunities employer.
Our Privacy Notice is available on our website.
Shortlisting may apply and candidates will be short‑listed based on the information provided.
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