Bilingual (Chinese-English) Risk Prevention Specialist (6 month FTC), KYCJob ID: 2985854 | Amazon Data Services Ireland Limited - A65
WORK LOCATION: This is a remote, home-based role.
Permanently working from home from any location in Ireland.
PLEASE NOTE: It is mandatory for the candidate to live or be willing to relocate to Ireland.
Contract: 6 months
Start Date: End June/July
Our overall mission is simple: We want Amazon to be the place where our customers can find, discover, and buy anything online.
Whatever our customers want, we will find the means to deliver it.
With your help, Amazon will continue to enable people to discover new worlds.
This is your chance to make history.
We believe passionately that employing a diverse workforce is central to our success.
We make recruiting decisions based on your experience and skills and value your passion to discover, invent, simplify, and build trust with our customers and sellers.
We're looking for Investigators to evaluate transactions and safeguard Amazon's global customer base, profitability, and brand while maintaining a high standard of customer experience.
Investigators are responsible for a wide range of duties related to the investigation and elimination of online e-commerce risks.
The team's schedule is organized in shifts and weekends to accommodate Amazon's operating hours 7 days a week.
Please note, shift schedules are not confirmed prior to joining Amazon as they are determined after the training period; therefore, flexibility is required.
Key job responsibilitiesInvestigate suspicious buyer activity and behavior that could pose a risk to Amazon, our customers, or merchants.Communicate via email and telephone with buyers, merchants, and other external and internal customers to make informed decisions about risk.Maintain Amazon's site quality by enforcing Amazon's Policy Guidelines.Take appropriate action to identify and help minimize risks posed by fraud patterns and trends.
Follow established escalation paths when procedures are not available.Participate in special projects/assignments and collaborate with relevant business teams as needed.Consistently meet or exceed weekly productivity and quality standards.About the teamThe Customer Trust and Partner Support (CTPS) team aims to make Amazon the safest place to transact online.
CTPS safeguards every financial transaction across all Amazon sites, ensuring transparency for legitimate customers.
The team designs and builds software systems, risk models, and operational processes to minimize risk and maximize trust in Amazon.com.
BASIC QUALIFICATIONSProficiency in both English and Mandarin Chinese with the ability to compose grammatically correct, concise, and accurate written responses.Experience working with Microsoft Office, including Outlook, Word, and Excel.PREFERRED QUALIFICATIONSPrevious experience in customer service or retail environments.Knowledge of or experience in fraud/risk management.Experience in insurance, finance, data analysis, research, translation, or training.Strong organizational skills, ability to manage time effectively, and prioritize multiple tasks.Self-disciplined, diligent, proactive, and detail-oriented.Excellent problem-solving skills.Strong interpersonal skills with the ability to communicate complex issues clearly to internal and external customers.Amazon is an equal opportunities employer.
We believe that employing a diverse workforce is central to our success.
We make recruiting decisions based on your experience and skills.
We value your passion to discover, invent, simplify, and build.
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Amazon is committed to equal opportunity and does not discriminate based on protected veteran status, disability, or other legally protected categories.
Our inclusive culture empowers Amazonians to deliver the best results for our customers.
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Posted: May 6, 2025 (Updated about 3 hours ago)
Updated: May 9, 2025 (Updated 11 days ago)
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