Key Responsibilities
As a Waste Collection Operations Coordinator, you will play a critical role in ensuring the efficient and effective operation of our waste collection services.
* Route Planning & Optimization: Utilize route optimization software to plan, assign, and adjust daily routes for waste collection trucks, maximizing efficiency and minimizing costs.
* Scheduling: Create and manage collection schedules for residential and/or commercial clients, ensuring timely collections and adjustments for holidays, equipment breakdowns, or emergencies.
* Communication with Drivers: Maintain continuous communication with drivers to ensure timely collections, relay updates, and handle any changes to the schedule.
* Customer Support: Serve as the point of contact for customers who have questions or issues about their waste pickup services, handling service requests, complaints, or missed pickups.
* Fleet Monitoring & Tracking: Use GPS and other tracking tools to monitor the real-time location of waste collection vehicles, track driver performance, fuel usage, and adherence to assigned routes.
* Problem-Solving: Address and resolve issues such as vehicle breakdowns, missed pickups, accidents, or traffic delays, quickly reassigning resources or adjusting routes in case of emergencies.
* Compliance & Safety: Ensure all waste collection operations comply with local, state, and federal regulations, promoting and enforcing safety protocols to prevent incidents, accidents, or safety violations.
* Data Entry & Record Keeping: Maintain accurate records of pickups, routes, fuel usage, vehicle maintenance, and driver hours for internal reporting, invoicing, and regulatory compliance purposes.
* Coordination with Operations & Maintenance: Work closely with operations and maintenance teams to schedule vehicle repairs or routine maintenance without affecting service delivery.
* Waste Volume and Load Management: Manage and monitor waste volume and load capacity to ensure that trucks do not exceed weight limits and can complete their routes efficiently.
* Team Collaboration: Coordinate with the sales and customer service teams to understand client needs and ensure that service agreements are fulfilled.
In addition to these responsibilities, you will be expected to attend all required meetings, demonstrate commitment to company values, and act as a positive ambassador for the business.