Glenlo Abbey Hotel & Estate sits on a 138-acre estate with the original 18th century manor house dating back to the 1740's. The Hotel comprises of 74 bedrooms including 6 suites, 11 Luxury Self-Catering Lodges, Corrib Suite (catering for meetings, events, and weddings for up to 170 guests), River Room Restaurant, Palmers Bar and Kitchen, The Pullman Restaurant (an original Dining Carriage from the Orient Express), Glo Spa & Wellness, and a GUI accredited Championship 9 Hole Golf Course with 21 bay driving range.
We are currently seeking applications from suitably qualified candidates for the role of Reservations Manager.
The role of the Reservations Manager is to support the Director of Revenue with the day-to-day running of the department, ensuring that work is carried out accurately, effectively and to the highest standard.
Responsibilities
Ensure all customer reservations / enquiries, phone and email, are dealt with in a timely and accurate manner
Ensure reservations team are properly trained to the highest of service standards (telephone etiquette, written correspondence, genuine customer care)
Ensure reservations team are fully trained on proper systems usage
Maximise rooms and other revenue sales through efficient revenue management
Be aware of and analyse all forthcoming business on a regular basis
Provide daily, weekly and monthly reporting as required
Provide ongoing reservations support to wider hotel team, keeping in regular communications with the other depts
Rostering of the Reservations team
Development of the Reservations team.
The Ideal Candidate
Minimum of two years experience as assistant reservations manager in a Four or 5 star property.
Degree/diploma in Hospitality or Revenue Management advantageous.
Excellent written and verbal communication skills
Strong systems knowledge (PMS, booking engines, channel managers, MS Office)
Strong customer service ethos and background
A can-do attitude and the ability to work well in team
Excellent organisational skills and the ability to multi-task
Flexibility required around working weekends in rotation.
What We Offer
Competitive Salary
Meals whilst on duty in our employee restaurant
Complimentary provision of uniforms
Excellent Employee discount in all MHL Hotels and SLH Worldwide.
Health & Wellness Benefit
Employee Recognition Awards
Career Progression
Recommend a Friend scheme
Travel and Bike to Work Tax saving Scheme